Lerato Mamogobo

Customer Support and IT Support Specialist with over 8 years of experience assisting customers and end users across technical support, helpdesk operations, data management, and remote customer service environments. Experienced in resolving customer inquiries through phone, chat, and email while maintaining service levels and delivering positive customer experiences. Skilled in troubleshooting software, hardware, networking, and account-related issues, with a strong track record of meeting performance metrics, managing high-volume workloads, and supporting distributed teams.

Customer Support Associate (D2) at Amazon Pty Ltd (2022-09 – Present)

• Provide technical and customer support for Amazon devices and digital services including Kindle, Echo, Prime Video, and Amazon Games
• Assisted customers through phone, chat, and email channels, consistently maintaining quality and productivity targets
• Managed a high volume of customer contacts while meeting service level agreements and customer satisfaction goals
• Investigated account, order, and technical issues and provided timely resolutions or escalations when required

Admin Data Capture at Life Healthcare Hospital (2022-03 – 2022-09)

• Captured and maintained patient and operational data using Pre-link and Synchramed systems
• Verified accuracy of large datasets, maintained spreadsheets, performed backups, and organized documentation

IT Admin Support at Assupol (2020-02 – 2020-07)

• Provided administrative and IT support including asset management, hardware and software inventory tracking, booking of equipment, and processing payment requisitions

Implementer at Anglo American (2019-05 – 2019-07)

• Installed and updated Bentley applications remotely for users and supported testing of project components for integration
• Maintained project updates using Smartsheets

IT Administrator at Destiny Global Technology (2017-10 – 2018-03)

• Installed and configured IT systems, performed system upgrades, implemented backups, and troubleshot hardware and software issues

IT Technician at ABSA (2016-06 – 2017-09)

• Provided desktop and second-line support, diagnosing hardware, software, and network issues, installing printers, configuring email, and troubleshooting TCP/IP networking

Online Administrator at BuyFast (2014-01 – 2015-05)

• Managed website updates, coordinated marketing teams, developed affiliate programs, and monitored online sales analytics

Software Development – Boston Academy