Lesedi Mohane

Certified ISTQB Foundation Level tester with a strong background in customer support, documentation, and issue resolution. Skilled in user communication, problem analysis, and managing complex service queries—core foundations of a quality assurance mindset. Known for precision, fast learning, and a user-focused approach, I'm eager to contribute to QA or software testing environments as a graduate or junior test analyst.

Customer Care Agent at CoSauce | 2degrees (2025-01 – Present)

• Resolved 30–40 daily queries across calls and email using structured troubleshooting and CRM documentation.
• Logged and escalated complex issues for deeper investigation, supporting root cause analysis and service improvements.
• Achieved 75%+ quality score in call handling by following step-by-step diagnostics and maintaining clear communication with internal teams

Tender Admin at Boxani building & Civil (2023-01 – 2024-12)

• Managed and submitted 3–4 tenders daily, ensuring accuracy, deadline compliance, and proper formatting.
• Conducted tender research, maintained organized documentation, and coordinated timely submissions.
• Provided administrative support through call handling, meeting scheduling, document prep, and time-sheet management

Omni-channel Agent at Afrizan | Multichoice (2023-01 – 2023-12)

• Handled 30–40 customer inquiries daily via live chat, phone, email, and social media, ensuring timely resolution and a personalized support experience.
• Resolved service issues, guided customers through self-service tools, and captured feedback to drive continuous service improvements.
• Maintained brand tone through effective communication, while upselling relevant products

BA in Sociology & Labour Relations Management – NORTH WEST UNIVERSITY (2020-01 – 2023-12)