Lesego Ledwaba
Call Center Agent (Debt Collection)
Talent
City of JohannesburgMember since April 29, 2026
Telemarketing and SalesCustomer SupportCall HandlingLead Generation
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Telemarketing and SalesCustomer SupportCall HandlingLead Generation
About
Dynamic call center agent with over a year of experience in telemarketing and sales. Proficient in lead generation, customer retention, and administrative coordination. Demonstrated success in converting leads into sales and maintaining strong customer relationships. Skilled in CRM systems and call handling, ensuring seamless customer support and satisfaction.
Experience
Call Center Agent (Debt Collection) at New Integrated Credit Solutions (2023-02 – 2024-01)
- Made outbound calls to debtors to negotiate payment arrangements
- Received inbound calls and provided assistance on account queries
- Negotiated payment plans within company mandates
- Maintained call targets and conversion ratios
- Updated CRM systems with accurate data
Call Center Agent at NovaCall (2024-06 – 2026-02)
- Handled inbound calls for customer queries and complaints
- Conducted outbound calls for sales and follow-ups
- Managed multi-channel communication (email, WhatsApp)
- Maintained CRM records accurately
- Met KPIs including call volumes and quality scores
- Upsold and cross-sold services
Education
Matric – Rakgotso Secondary School (2022)
Skills
Call Center Agent (Debt Collection)
