Lesego Ledwaba

Dynamic call center agent with over a year of experience in telemarketing and sales. Proficient in lead generation, customer retention, and administrative coordination. Demonstrated success in converting leads into sales and maintaining strong customer relationships. Skilled in CRM systems and call handling, ensuring seamless customer support and satisfaction.

Call Center Agent (Debt Collection) at New Integrated Credit Solutions (2023-02 – 2024-01)

• Made outbound calls to debtors to negotiate payment arrangements
• Received inbound calls and provided assistance on account queries
• Negotiated payment plans within company mandates
• Maintained call targets and conversion ratios
• Updated CRM systems with accurate data

Call Center Agent at NovaCall (2024-06 – 2026-02)

• Handled inbound calls for customer queries and complaints
• Conducted outbound calls for sales and follow-ups
• Managed multi-channel communication (email, WhatsApp)
• Maintained CRM records accurately
• Met KPIs including call volumes and quality scores
• Upsold and cross-sold services

Matric – Rakgotso Secondary School (2022)