Lesego Ledwaba

Motivated and reliable entry-level professional with a Diploma in Paralegal Studies and recent experience in quality assurance within the call center industry. Skilled in communication, organization, and teamwork, with strong analytical abilities for problem-solving and process improvement. Eager to apply transferable skills in administrative, customer service, or legal support roles while contributing positively to team success.

Call Center Quality Assurance at Smollan Financial Services (2023-09 – 2024-06)

• Monitored and analyzed call center data to identify customer trends and service improvements.
• Tracked KPIs and quality metrics, preparing reports for management.
• Recommended process and policy improvements based on performance insights.
• Contributed to enhancing customer satisfaction and efficiency through data-driven decisions.

Diploma in Paralegal Studies in Paralegal Studies – University of Johannesburg (2020 – 2022)

National Senior Certificate in General Education – President High School (2013 – 2018)