Siphosihle Xungu

I'm driven with experience across different industries. Eager to use problem-solving and leadership abilities to help businesses achieve goals. Excellent communicator with customer service skills, Experienced leadership professional with skills in managing people and processes. Enthusiastic to inspire staff to consistently deliver high-standard customer service.

Shift Supervisor/ACM - Feedem Group (Pty) Ltd, Foundation - Port Elizabeth, South Africa

(2021-07 - 2022-03)

• Management of shift operations in production kitchen Operating work schedules like shift/duty rosters
• Supervision of meal preparation, production & service Training and work performance monitoring
• Control of stock and menu issue sheets Menu compliance and standardization of portions
• Compliance to company rules and regulations Handling of customer satisfaction control measures
• Resolution of performance variations and feedback Health and safety compliance
• Cleaning and hygiene control
• Reason for leaving: Contract expired.

Service trainee - Vic Deli Port Elizabeth College - Port Elizabeth, South Africa

(2019-06 - 2020-06)

• Menu production and service Cost control (menus)
• Cash up duties and float control Health & safety
• Cleaning schedules and standardization Store merchandizing
• Customer service and satisfaction.
• Enhanced working relationships by participating in team-building activities.
• Met schedule using excellent planning and coordination skills.
• Reason for leaving: Completed in-service training

Receptionist - Tsitsikamma Village Inn - Stormsriver, Eastern Cape, South Africa

(2018-05 - 2019-06)

• Receiving and welcoming of guests
• Management of Front Office shift duties Control over front office equipment and procedures
• Performance of administration duties (fax, email, etc.) Control over cash float, keys, and security
• Front office ledger and computer skills
• Captured and processed client information, entering data into online systems for wider company use.
• Directed clerical tasks, including copying, faxing and file management.
• Reason for leaving: To return to Port Elizabeth to complete my studies.

Higher Certificate - The Essentials of Management - Boston City College (2023 - 2023)

NQF Level 4 - Professional Cookery Program - Port Elizabeth College (2019 - 2019)

NQF Level 3 - Business Administration Services - MSC Business College (2015 - 2015)

Last School Attended - General Education - Strelitzia High School (2013 - 2013)