Senior Controller / Operator - Maganyeni Holdings / Security - 908 Almondrock Avenue Strubensvalley, Roodepoort, 1725
(2024-12 - 2025-07)
Key Responsibilities For Senior Controllers or Operators.
- Booking guards on duty both morning and night Shift and making sure sites are fully covered.
- Creating roasters and making-sheets for both guards, reaction officers including Controllers.
- Providing permits for our reaction officers daily.
- Checking upon guards and reaction Officers hourly to avoid sleeping on duty, deserted post, emergencies, giving advise regarding anything that occurred on site both via radio and cellular especially for sites that doesn't have radios.
- Creating spreadsheet for which guards are on leave or returning from leave.
- Creating spreadsheet for which guards and reaction officers assent, late, and have deserted post for how long, when and accurate dates.
- Creating spreadsheet for which guards and reaction officers gave doctors notes and whether is valid or not.
- Creating spreadsheet for which guards on standby, having emergencies and which ones needs overtime or are on overtime, with accurate datesa and months.
- Tracking whether reaction officers having made their visuals on sites as scheduled.
- Monitoring Alarms: Panic alarm, Burglary alarm, Tampering alam, Intrusion alarm etc
- Creating spreadsheet which guards and reaction officers need to fired and why.
- Reminding guards and reaction officers to renew their psira certificate.
- Preparing leave dates for guards and reaction officers over a year or more.
- Always noting on OB book which rifle left the vault and why, also who took it with accurate time, date and month.
- Monitoring and review patrol reports to ensure service compliance and identify any irregularities.
- Conducting off-site monitoring via CCTV and other surveillance systems.
- Performing scheduled panic alarm tests twice a month and ensuring all systems are functioning correctly.
- Responding to incidents and escalate issues in line with company procedures, SOP.
- Maintaining accurate logs and detailed reports of all activities and incidents.
Junior manager - Tracecor Commercial titled DigitFMS (Fleet Management) company - 07 Bromvoel Avenue Rooihuiskraal Centurion
(2021-10 - 2023-09)
Key Responsibilities For Junior manager.
- Arrange Skype meetings.
- Dealing with special requests from clients and sending out emails.
- Handling all clients complains and working out ways to improve myself and co-workers.
- Saving vehicles information on the laptop (Digit app) to make everyone's job easier.
- Managing and responding to customers inquiries and requests through both whatsapp and email platform.
- Monitoring battery alarm and Fuel: Battery disconnected, Battery low, Battery overhead, Fuel overuse, Fuel being stolen.
- Scheduling trucks or vehicle going across the border and other destinations where they supply. Both on (Digit app) and email.
- Activating and disconnected vehicles or trucks on behalf of our client especially if stolen or payment due cause most of the clients we serviced the were renting vehicle "Trade cars" for a living.
- Creating Bolo's for stolen vehicles both vehicles and trucks.
- Creating Geographical location for vehicles and trucks. Known as "Geo log".
- Respond to incidents and issues in line with company procedures.
- Conduct off-site monitoring via CCTV and other surveillance systems.
- Maintain accurate logs and detailed reports of all. Fuel, Guards on sites, Stolen Vehicles, etc.
- Monitoring and review patrol reports to ensure service compliance and identify and any irregularities.
- Monitoring vehicle movements using fleet tracking and telematics systems.
- Tracking deliveries and provide real-time updates to operational teams and customers.
- Identify route deviations, delays, and unauthorised stops, escalating where necessary.
- Responding promptly to vehicle breakdowns, emergencies, and security incidents.
- Coordinating with drivers, transport controllers, and branch operations to minimise downtime.
- Maintaining accurate incident logs and operational records.
- Monitoring driver compliance with company procedures, SOP and transport regulations.
- Assisting with fleet utilisation reporting and operational performance tracking.
- Escalating operational risks and provide timely communication to relevant stakeholders.
- Supporting continuous improvements in fleet monitoring and control room processes.
- Answering telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
- Always maintain Health and Safety at Workplace.
- To carry out other tasks that may be required for the company from time to time.
- Recognising and working within the winning behaviours of the organisation and display high standards of integrity and professionalism.
Two(2) Months late promotion to Cash in transit (CIT) Controller / Operator - Fidelity Cash Solutions National Control Room (H.Q) - 104D Mimosa Str, Helderkrain, Roodepoort 1724
(2016-05 - 2018-06)
Key Responsibilities For Cash In Transit (CIT) Controller / Operator.
- Tracking moments and monitoring route on CIT vehicles (Bulks).
- Radio Communications with CIT bulk drivers (Trucks drivers).
- Checking panic button with CIT bulk drivers every morning.
- Surveillance recording footage inside and outside vehicles (Bulk).
- Surveillance Footage recording inside and outside vaults.
- Monitoring routes for our truck drivers (bulk) to avoid traffic.
- Creating Bolo for Stolen vehicles
- Monitor live CCTV footage to ensure the safety and security of guests, staff, and property.
- Identify and report suspicious activity, potential threats, or safety concerns in real time.
- Record, archive, and retrieve footage in line with company policy and confidentiality standards.
- Work closely with on-site security personnel and management to respond to incidents promptly.
- Assist with investigations by reviewing footage and providing accurate reports when required.
- Conduct regular checks of cameras, monitors, and control room systems, reporting faults immediately.
- Maintain detailed logs of activities, incidents, and system checks.
Banking Controller / Operator - Fidelity Cash Solutions National Control Room (HQ) - 104D Mimosa Str, Helderkrain, Roodepoort 1724
(2016-05 - 2018-06)
Key Responsibilities For Banking Controller / Operator.
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
