Lesetja Machaba

I am a hardworking team player, goal driver and inspired by growth. In the year I have been in the call centre industry I believe I have acquired the necessary skill to deal with customers and find better sol that will keep the customer happy and also the company image and name in a respectable state with its customers.

• Compute sales prices, total purchases and receive and process cash or credit payment.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• 2. Describe merchandise and explain use, operaJon, and care of merchandise to customers.
• 3. Consult with customer to determine their wants or needs.

Call Centre Agent ( Floor Support) - Randburg

• 1. Answering inbound calls
• 2. Processing orders and payments for golf reservaJons.
• 3. Handling customer complaints
• 4. Following up on customer calls
• 5. Making outbound calls
• 6. Upselling and cross-selling

Skills

Call Centre Agent

07 February 2022

• 7. Managing and updaJng customer databases
• 8. CollecJng and reporJng on customer feedback

DashBPO SA - Randburg

• Good communicaJon skills.
• Good Accuracy and aYenJon to details.
• Excellent problem analysis.
• Excellent judgement according to the situaruin.

Matric (grade 2013

Matric

Grade 12

Oxford Combined College

2015- 2018

War On Leaks Learnership Programme Polokwane