Lesley-Ann Wapo

Detail-oriented and highly organised administrative professional with experience in customer service, client relations, data handling, and administrative support. Skilled in maintaining accurate records, handling confidential information, and supporting daily operations in fast-paced environments. Strong attention to detail, time management, and communication skills, with experience using Google Sheets and record management systems.

VIRTUAL ASSISTANT (RECRUITMENT & ADMIN COORDINATOR) - Secretary Select Netherlands

(2025-03)

• Performed accurate data entry and updated candidate information within CRM systems and Google Sheets/Excel
• Collected, verified, and maintained candidate records and documentation with strong attention to detail
• Maintained accurate communication logs, recruitment records, and administrative tracking systems
• Processed high volumes of candidate information while ensuring confidentiality and data accuracy
• Coordinated interview scheduling via Zoom and email
• Responded to candidate enquiries via phone, email, and WhatsApp
• Conducted outbound calls to present vacancies to prospective candidates
• Followed up with candidates regarding interviews and onboarding steps
• Collaborated with internal teams to ensure smooth recruitment coordination

CLIENT RELATIONS & COMMUNITY ENGAGEMENT COORDINATOR - World Mission Society (NGO)

(2015 - 2023)

• Managed communication between community members, sponsors, and external stakeholders
• Handled enquiries and provided ongoing support to clients and community members
• Coordinated outreach initiatives and administrative activities
• Maintained organised records and assisted with reporting and documentation
• Supported effective communication and collaboration across teams and stakeholders
• Assisted with event coordination and scheduling activities

ASSISTANT MANAGER - Cash Converters

(2006 - 2015)

• Delivered high-quality customer service in a fast-paced retail environment
• Handled customer enquiries, complaints, and issue resolution professionally
• Processed cash, card, and layby transactions accurately
• Assisted with daily administrative and operational tasks
• Supported store management with scheduling and staff coordination
• Maintained organised stock control and store presentation
• Communicated effectively with customers and suppliers

Matric Certificate (National Senior Certificate) - Westridge Secondary School (2004)