Lethabo Chuene

Handling a high volume of incoming and outgoing customer calls full time in German, ensuring prompt processing of inquiries, and maintaining a high level of customer satisfaction. I worked in partnership with a huge retail online store, dealing with order related issues, account issues, technical assistant using the website or retail app, setting up of escalation tickets and help with clarifying financial invoices. I have managed to become one of the top performing agents, while meeting the key- performance indicators (KPIs) for months in succession.

Customer Service Representative at Concentrix (2024-04 – 2025-10)

• Handling a high volume of incoming and outgoing customer calls full time in German, ensuring prompt processing of inquiries, and maintaining a high level of customer satisfaction.
• I worked in partnership with a huge retail online store, dealing with order related issues, account issues, technical assistant using the website or retail app, setting up of escalation tickets and help with clarifying financial invoices.
• I have managed to become one of the top performing agents, while meeting the key- performance indicators (KPIs) for months in succession.

Customer Support Specialist II at Crescendo (2025-10 – 2026-02)

• I have experience supporting a German-language campaign in a fast-paced, customer-focused environment. Skilled in managing and resolving customer inquiries through ticketing systems, ensuring timely and accurate issue resolution.
• Offered support in multiple EU Countries, UK and the US
• Proficient in using Zendesk for ticket handling and Confluence for issue tracking and documentation, and Adyen and Mailjet for payment-related support and customer communications.
• Recognized for clear communication, attention to detail, and maintaining high customer satisfaction standards.
• Offering high-quality assistance in technical issues and hardware troubleshooting. Escalation of Tier 3 queries
• Guaranteed solves of 1000 tickets monthly while meeting monthly target

High School – Deutsche Internationale Schule Pretoria (DSP) (2013-01 – 2020-12)