Lethabo joy Mampane

A highly skilled Claims Administrator with comprehensive expertise in insurance underwriting and claims processing at Bopano Risk Capital. Possesses a solid educational foundation, including a Senior Certificate, successful completion of Regulatory Examination Level 5, and an N5 qualification in Public Relations. Backed by 2–3 years of professional experience in the insurance industry, demonstrating strong analytical abilities and a commitment to excellence in claims management.

Claims Administrator - Bopano Risk Capital

(2023-08 - 2025-06)

Bopano Risk Capital is a company that specializes in Mining & Engineering insurance, Heavy Commercial Vehicle insurance and short-term commercial insurance. Works as a claim's administrator full time.

• Register claims with the insurance company.
• Assess claims documentation and determine its validity.
• Investigate claims thoroughly, ensuring all necessary information is gathered
• Communicate with policyholders, witnesses, and other relevant parties to gather additional information
• Evaluate claims based on policy coverage and applicable laws
• Negotiate settlement when necessary.
• Provide thorough and timeous feedback to relevant parties
• Motor Vehicle Claims: Car accidents, Theft or hijacking, Vehicle fire, Third-party liability claims
• Homeowners (Building) Claims: Fire damage, Storm/wind/hail damage, Burst geysers or pipes, Flood damage
• Household Contents Claims: Burglary or theft, Fire damage, Water damage
• Personal All Risks Claims: Lost or stolen cellphones, Lost or stolen laptops, Jewellery claims
• Commercial Claims: Business property damage, Theft at business premises, Business interruption
• Liability Claims: Third-party property damage, Third-party bodily injury, Legal liability claims
• Travel Insurance Claims: Lost luggage, Medical emergencies abroad, Trip cancellation or interruption
• Ability to understand regulations of insurance in a short time frame and deliver work timeously.

YES Intern - Aon South Africa

(2022-09 - 2023-08)

Aon south Africa comprises of Commercial Solutions: Short-term insurance and risk management solutions that protect what's important the client and the client's business, from corporate and commercial solutions, risk consulting through household and motor insurance for individuals. Intern in the cooperate department doing mostly admin work with the Client Service Advisors for the Account Executive

• Issuing new policies, renewals, and endorsements on the C360 System.
• Prepare new business quotes
• Underwrite in accordance with standards, policies and procedures.
• Support the sales team in acquiring and retaining profitable business
• Attend to administration and written communication.
• Ensure that all documentation is processed accurately& correctly
• Ensure that documentation is checked and authorised if appropriate prior to dispatch
• Ensure queries are resolved as per company standards
• Negotiating renewal terms and preparing the renewal documentation.
• Ensure renewal reviews are completed timeously.
• Request and monitor survey and survey requirements as per laid down procedures.
• Situational management; ability to determine the best approach when facing new and challenging situations.

Certificate - Regulatory Exam level 5 - Moonstone (2024 - 2024)

National Diploma - Public Relations - Denver Technical college (2019 - 2021)

N4 and N5 - Public relations - Denver Technical college (2019 - 2021)

N6 - Public relations - Denver Technical college

National Senior Certificate - Elandspoort High School (2018 - 2018)