Lethabo Mkhabela

Motivated and customer-focused Psychology graduate with cabin crew training and practical experience in hospitality, volunteering and leadership. I am a confident communicator who enjoys working with people and creating positive experiences through professional, respectful and attentive service. My Psychology background has strengthened my interpersonal skills, emotional intelligence, active listening, understanding of human behaviour and ability to communicate effectively with people from diverse backgrounds.

Combined with my aviation training and customer-facing experience, I am well suited to a fast-paced airport environment where professionalism, patience, teamwork and excellent customer service are essential. I am eager to contribute to Global Airways as a Customer Care Agent and provide passengers with efficient, friendly and professional assistance throughout their airport experience.

Restaurant Staff / Customer Service at John Dorys (2022-01 – 2022-03)

• Provided friendly and professional service to customers in a busy hospitality environment.
• Assisted customers with requests and ensured their needs were addressed efficiently.
• Communicated clearly and respectfully with customers and colleagues.
• Worked effectively as part of a team to maintain smooth daily operations.
• Managed multiple responsibilities while maintaining attention to customer needs.
• Remained professional and courteous in a fast-paced environment.
• Developed practical experience in customer service, teamwork and working under pressure.

Church Volunteer at House of Revival Church (2026-04 – Present)

• Assist with church activities, events and programmes as required.
• Work collaboratively with church members and fellow volunteers to support successful events and activities.
• Interact respectfully and professionally with people from different backgrounds and age groups.
• Assist with welcoming, directing and supporting attendees during church activities and events.
• Demonstrate reliability, responsibility and a willingness to assist where needed.
• Apply strong communication, teamwork and interpersonal skills in a community environment.
• Remain approachable, patient and professional when assisting members of the community.

Volunteer at Kwa-Thema Old Age Home Health Post (2024 – Present)

• Interacted with residents in a respectful, patient and compassionate manner.
• Assisted with activities and supported staff where required.
• Practised active listening and effective interpersonal communication.
• Adapted communication according to individual needs and circumstances.
• Worked collaboratively with staff and fellow volunteers.
• Developed strong interpersonal, empathy and people-management skills.

Representative Council of Learners (RCL) - Social Committee at Brakpan High School (2020 – 2020)

• Represented learners and communicated their concerns and ideas.
• Worked collaboratively with other representatives and school staff.
• Participated in school initiatives and activities.
• Developed leadership, communication and teamwork skills.
• Demonstrated responsibility, accountability and professionalism.
• Built confidence in communicating with different groups of people.

Bachelor of Arts (BA) in Psychology – University of South Africa (UNISA) (2025)

Bachelor of Arts Honours in Psychology – University of South Africa (UNISA)

Cabin Crew Licence - Cabin Crew Academy (2021)

National Senior Certificate – Brakpan High School (2020)