HRIS Technical Specialist – Workday - Pick n Pay Group
(2024-07)
- Configure Workday reports and dashboards.
- Provide guidance to all stakeholders on implementation of Workday processes and maintenance.
- Develop, review, forecast, and track the BSC budget, and proactively lead the BSC agenda and function.
- Gather business requirements and build consensus around business processes and design.
- Maintain consistent and ongoing interaction with all PnP Group employees and Subject Matter Experts (SMEs).
- Oversee release management.
- Formulate action plans related to risk compliance audits, as well as own audits on Workday processes.
- Ensure Workday functional heads have technical support, guidance, and mentoring.
Workday Consultant - Deloitte Consulting
(2022-08 - 2024-06)
- Gathered business requirements and built consensus around business processes and design.
- Configured Workday and ensured users were aware if its capabilities.
- Maintained consistent and ongoing interaction with client SMEs.
- Oversaw service delivery management and release management for Webber Wentzel.
People Technology Specialist (Workday) - Bolt Technology
(2021-04 - 2022-07)
I was promoted to People Technology Specialist in late 2021, after briefly serving as People Operations & Technology Specialist.
- As People Technology Specialist, I provided support to end users and stakeholders on Workday and systems – addressing user queries, developing self-service solutions for users, and proactively managing the service desk. I also supported bi-yearly Workday releases with business users, and served as the Workday SME on a variety of projects.
- My role included maintaining key Workday HCM elements (such as business processes, role assignments, and reorganisation), assisting with building custom reports and dashboards, and participating in the ongoing development / enhancement of the HCM solution – collecting requirements, testing new configurations, and deploying to production.
- Additionally, I worked with the People Insights team to constantly improve data quality and resolve root causes, and also provided guidance and training to Bolt employees on the use of the Workday system.
- Prior to this, as People Operations & Technology Specialist, I supported employee lifecycle management processes (such as joiners, leavers, absences, personal data changes, and job changes), maintained employee data and performed staffing transactions in Workday, and supported global People programs and processes – such as regular employee engagement surveys, performance cycles, and compensation cycles.
- I also assisted with legislative compliance, contributed to People Operations & Technology projects and initiatives, and addressed day-to-day information requests from colleagues.
Senior HCM Test Engineer: Workday & Oracle - Old Mutual (Life Assurance) (via Zensar Technologies)
(2019-06 - 2020-12)
- Documented test cases into prescribed formats – partnering with PWC and Old Mutual functional leads for clarification and updating documents based on review and feedback.
- Executed test cases (in the tenant using the test cases) and documented the pass/fail rate into HP QC.
- Partnered with business HR, PWC, and Workday consultants to resolve issues.
- Attended triage calls and status meetings.
- Debugged results and maintained existing scripts.
- Performed test scheduling and execution with all test cycles, marked off results, and assisted with analysing results.
- Identified, defined, and resigned regressive test requirements.
- Identified test data and compiled test documentation.
- Performed test defect reporting and logging, and reported on coverage and clearance statistics.
- Identified, reported, and liaised with test and business analysts on errors, issues, and risks.
- Produced test related documentation (test plans, test packs, defect logs, etc.).
- Detected and tracked software defects and inconsistencies, and provided support and documentation.
- Handled project administration and reporting.
Oracle HCM Consultant - Pfamoni ICT
(2018-01 - 2019-05)
Oracle HRMS Functional Analyst - National Health Laboratory Service
(2013-08 - 2017-12)
- Supported and provided input into applications maintenance / enhancements.
- Collaborated with all key stakeholders (including business project teams, partners, development teams within IT) to understand business requirements.
- Participated in the process design / re-design and translated business and user requirements / processes into system design.
- Interpreted business requirements / specifications into System Requirement Specifications (SRSs).
- Developed and maintained SRS and test documentation.
- Analysed and evaluated existing system interfaces for modification / improvement purposes, and designed system enhancements.
- Documented, published, and maintained system design (new system developments, enhancements, and changes) and all interfaces with other systems.
- Managed and took ownership of incidents, problems, and changes (impacting Merchandising and downstream systems) logged through the service desk.
- Resolved user queries, provided input to programming support teams (when needed), and provided technical leadership and guidance.
- Identified the root causes of problems (including cross team) and ensured appropriate measures were taken to resolve.
- Maintained focus on systems availability and achieving Service Level Agreement (SLA) targets.
- Investigated and resolved complex systems issues across applications.
- Maintained operations documentation (specifications and standby) – ensuring accuracy and relevance according to agreed standards.
- Developed system test plans for system and integration testing, and designed, documented, and tested interfaces with other systems.
- Updated systems specifications based on testing problems / changing requirements.
- Performed quality assurance and regression and Systems Integration Testing (SIT), and provided feedback on results.
- Managed the creation and hand-over of the system administration procedures where required.
- Performed standby duties on a rotational basis.
Human Resource Information System Administrator - Norman Bissett & Associates (part of Nimble Group)
(2012-01 - 2013-07)
- Supported HCM enabled systems and sites – including applying ERP-delivered maintenance packages bundles to keep the client system up to date.
- Assisted with the design and implementation of HCM infrastructure.
- Ensured adherence to processes for change, incident, and request management.
- Gathered and analysed business requirements from stakeholders and research solutions.
- Documented evaluations and recommendations (covering pros/cons), and reviewed evaluations with stakeholders.
- Troubleshot and resolved problems in response to alerts from monitoring tools and reports from other ITS staff.
- Escalated problems to with vendors and other ITS staff as needed, in accordance with SOPs.
- Processed employee data (such as leave and benefits).
- Exported regular and ad hoc reports from our internal databases (e.g. headcount and turnover reports).
- Created new accounts and managed access permissions.
- Trained system users on functionalities and new features.
- Gathered payroll data like wages and working hours.
- Updated employee records with new hire information.
- Troubleshot and reported technical issues.
- Developed data processing guidelines.
- Ensured compliance with data protection regulations.
