Nikelwa Seti

Results-driven Technical Specialist and NOC Operator with a decade of expertise in driving network stability, optimizing incident management workflows, and executing precise root-cause analysis within high-stakes telecommunications environments. Recognized for operational excellence through Vodacom performance awards, with a demonstrated ability to transition between specialized technical domains, including 2G/3G/Wimax networks, avionics systems, and DTH/DTT broadcast networks. Strong capabilities in stakeholder management, data validation, and KPI analysis.

Technical Specialist at Storage Technology (Pty) Ltd t/a Nexio (2020 – Present)

• Perform continuous monitoring and intricate analysis of network performance for expansive Telkom DPS sites.
• Lead cross-functional coordination efforts with regional technical units and external third-party NOCs to streamline incident resolution times.
• Drive deep-dive root-cause checks for recurring network anomalies, ensuring appropriate escalation to engineering tiers.
• Generate and leverage operational reports to identify underlying technical risks and optimize data quality control.

NOC Engineer at ZTE (Pty) Ltd (2020-02 – 2020-04)

• Tracked and analyzed vital network KPIs, ensuring all infrastructure issues were resolved strictly within defined SLAs.
• Conducted fault localization procedures to rapidly isolate network failures before escalating complex technical hurdles to second-line support teams.
• Facilitated radio performance activities and managed end-to-end trouble ticket lifecycles.

NOC Operator & Team Leader at Platco Digital (Pty) Ltd (2013 – 2018)

• Spearheaded a shift team in the 24/7 monitoring of complex DTH and DTT broadcast network infrastructure.
• Acted as the primary point of contact for logging and escalating critical network incidents through the HP Service Anywhere platform.
• Managed the coordination and communication of planned system changes to minimize network downtime.
• Compiled high-level executive reports detailing shift performance, fault trends, and system health metrics.

NMC Technical Operator at Vodacom (Pty) Ltd (2010 – 2013)

• Executed the investigation and rapid localization of network alarms impacting 2G, 3G, and Wimax services.
• Monitored outstanding faults diligently, collaborating with engineering teams to ensure SLA-driven resolutions were consistently achieved.
• Conducted routine configuration checks, performed proactive system tests, and maintained exceptional operational standards, resulting in an On-the-Spot Award

Electronics Technician at Tellumat (Pty) Ltd (2008 – 2010)

• Performed highly detailed module-level and comprehensive system testing of sensitive avionics systems.
• Executed precision component repairs and implemented engineering modifications.
• Documented exhaustive test results to support ongoing engineering and development initiatives.

PGCE (Senior Phase) – University of South Africa (2020)

National Diploma: Electrical Engineering LC – Cape Peninsula University of Technology (2009)