Case Manager
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Dedicated customer-focused professional with extensive experience in healthcare, customer service, administration, and client relationship management. Experienced in working with patients, healthcare professionals, and multidisciplinary teams while ensuring compassionate service, accurate record management, and strict confidentiality. Strong organisational and problem-solving skills with the ability to coordinate multiple priorities in fast-paced environments.
Passionate about delivering outstanding patient experiences and committed to supporting Ampath's high standards of care through efficient case management and exceptional customer service.
Administration - Ampath - Pretoria
(2025-09)
I manage patient information and ensure that all medical records and documentation are accurate, complete, and confidential. I communicate daily with patients, doctors, healthcare professionals, and medical schemes to coordinate requests, resolve queries, and ensure efficient service delivery. I process referrals, capture and update patient information, schedule appointments, and assist with the coordination of patient care.
I work in a fast-paced healthcare environment where I prioritise tasks, solve problems efficiently, and maintain a high level of professionalism, accuracy, and attention to detail while ensuring patients receive the best possible support and service.
Medical Technician - Dr. Carel Pretorius Pathology
(2003-06 - 2003-10)
Medical Technician - Dr. du Buisson & Partners Pathology | Ampath Clinical
(2002-01 - 2003-05)
Locum Biomedical Scientist - The Locum Group: Chelsea & Westminster Hospital, William Harvey Hospital, St Mary's Hospital | Doctor's Laboratories
(1999-06 - 2001-12)
Medical Technician - Dr. du Buisson & Partners Pathology | Ampath Dept. of Chemistry
(1997-05 - 1999-05)
Pathologist - Dr. Bouwer & Partners
(1995-01 - 1997-03)
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Short Course - Integrating Case Management and ICD10 Coding - Foundation for Professional Development (2026)
Certificate - HR Management - IBM Institute of Business (2025)
Certificate - Chemical Pathology - Du Buisson & Partners (1997)
Certificate - Manager Assistant's Certificate - Richtek College (1995)
Diploma - Analytical Chemistry - Intec College (1996)
National Senior Certificate - Vryheid High School (1992)