Likesh Parasram
IT Support Manager
Talent
Durban, eThekwini Metropolitan MunicipalityMember since June 15, 2022
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About
Responsible for Planning, Directing and overseen +- 3000 end users and leading staff of 11 IT Desktop Technicians. Well-versed in numerous programs including Genesis, Windows, O365 package, AD, Kaspersky, VMware. Strong background in troubleshooting and resolving technicial issues within SLA to maintain revenue with an organisation.
Experience
- Promoted from IT desktop technician to IT desktop manager in 2017.
- Daily duties include but not limited to managing day-to-day IT operations, planning and executing IT Projects, Monitoring and performing maintenance on all desktops, laptops, printers, physical and virtual servers.
- Ability to install, configure, maintain and troubleshoot Windows and Apple devices with related applications.
- Administrated users, groups, permissions, print and remote access, email, back up and restoration of data and software.
- Oversee employee work schedules and ensure adequate coverage and control.
Education
CompTIA A+ - 2018
CompTIA N+ - 2018
CompTIA Security + - 2019
