Vishen Naicker
Dialler and IT Support Manager
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About
An accomplished Dialler and IT Support Manager with over 15 years of professional working experience in Contact Centre environment supporting +2500 staff.
My career consists of filling various roles concurrently such as IT Desktop Support Manager, Dialler Dept Manager, IT Service Desk Manager and IT Operations coordinator.
As Dialler Dept Manager overseeing the Dialler team and actively managing various Diallers such as ViciDial, Connex, Five9, RealConnect, Amcat, Touchstar.
Liaising with local and international clients to ensure adherence to their operational needs, successfully launching new campaigns, implementing technology projects and analyzing IT support strategies and processes to facilitate improved operations and efficiency.
Experience
An accomplished Dialler and IT Support Manager with over 15 years of professional working experience in Contact Centre environment supporting +2500 staff.
My career consists of filling various roles concurrently such as IT Desktop Support Manager, Dialler Dept Manager, IT Service Desk Manager and IT Operations coordinator.
As Dialler Dept Manager overseeing the Dialler team and actively managing various Diallers such as ViciDial, Connex, Five9, RealConnect, Amcat, Touchstar.
Liaising with local and international clients to ensure adherence to their operational needs, successfully launching new campaigns, implementing technology projects and analyzing IT support strategies and processes to facilitate improved operations and efficiency.
Education
Matric Exemption
Studied at DUT: IT Diploma(incomplete)
