Linah Moyo
A Finance Professional with experience in the Academic field
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Experience
Customer Service & Call Centre Executive at Avis/Budget - BPO - Global (2025-08 – Present)
- Record Keeping: Accurately document all inbound interactions in CRM systems
- Performance Metrics: Meet targets for Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT)
- Upselling/Cross-selling: Promote additional products or services when appropriate
- Customer Interaction: Manage calls, emails, and chats, acting as the first point of contact for customers
- Problem Resolution: Information Provision: Order & Transaction Management
Technology & Academic Advisor at Melsoft Academy (2025-01 – 2025-07)
- Supported workshops and webinars, driving customer engagement
- Provided academic student advisory
- Managed customer service and queries and administration
- Executed B2B and B2C sales via cold calling and relationship building
Self-Employed at Self-Employed (2021-12 – 2025-12)
Handled hospitality and management roles
Finance Consultant – Deceased Estates at Standard Bank Group (2014-08 – 2021-11)
- Liaised with executors, attorneys, branches, and the Justice Department
- Released estate funds (threshold: R1.5M) and compiled financial histories/analyses
- Calculated interest, issued balance certificates, statements, and tax certificates
- Planned and executed deceased estates and trust accounts
- Designed dashboards to enhance BI and KPI reporting (Power BI)
- Workforce Management (EWFM)/Quality Assurance (QA) - Call Centre
Operational Specialist at Standard Bank Group (2007-06 – 2014-07)
- Handled inbound and outbound calls, problem-solving, and complaints management
- Evaluated KPI reporting and recommended corrective actions
- Built strategic partnerships, contributing to profitability
- Evaluated competitive environments and current strategies
- Assessed requirements to forecast annual budgetary operational costs
Telemarketing Sales Representative at Homemark (Pty) Ltd (2007-01 – 2007-10)
- Conducted high-volume telemarketing (inbound & outbound)
- Performed cold calls, sales outreach, and sales reporting
Education
Certificate in Business Intelligence Analyst – Standard Bank (2021)
Master of Business Administration in MBA – MANCOSA – Management College of Southern Africa (2020)
Certificate in Business Administration (NQF 5) – MANCOSA – Management College of Southern Africa (2011)
Certificate in Marketing – London Chamber of Commerce and Industry (2008)
