Lizette Vosloo

Results-driven Operations & Administration Manager with over 10 years of experience in highly regulated, fast-paced environments. Proven track record of improving operational processes to drive efficiency and reduce costs, maintaining zero-compliance-breach payroll management for a workforce of approximately 80 employees, and successfully leading system migrations and new tool rollouts. Skilled in growing and managing client bases, streamlining administrative systems, and ensuring full compliance with South African labour law and Private Security Industry Regulatory Authority (PSIRA) regulations.

Consistently delivers measurable improvements across operations, HR, and financial administration, contributing to cost savings, time savings, and client growth.

Operations & Administration Manager at Eagle Security Systems (2015-01 – Present)

Managed end-to-end operations across multiple business units, improving efficiency and ensuring regulatory compliance. Successfully managed complex operations independently in a remote working environment, ensuring business continuity and client growth.

• Processed payroll for 80+ employees, ensuring accuracy, compliance, and timely salary disbursement, maintaining zero-compliance-breach record.
• Oversaw workforce planning, guard and supervisory rosters, and ensured compliance with South African labour legislation and industry standards.
• Managed financial administration tasks such as invoicing, job cards, and supplier payments, while maintaining financial accuracy using QuickBooks.
• Prepared audit files, regulatory documentation, tender submissions, and compliance reports; monitored operational dashboards.
• Allocated and reconciled client payments on accounting systems (QuickBooks), supported system migration processes, and maintained financial accuracy.
• Administered debit orders via Netcash, loaded new clients, verified calculations, and ensured balanced submissions.
• Monitored operational dashboards (e.g., alarm monitoring systems), conducted spot checks, and supported control room oversight.
• Managed purchase orders, stock payments, supplier accounts, and loan tracking for staff.
• Produced executive reports, presentations, correspondence, and management updates.
• Implemented administrative systems and process improvements to streamline business operations, contributing to significant time savings.
• Provided cross-functional support to management and teams, improving coordination and operational efficiency.

Administrative Coordinator at Santam & Mutual & Federal (2017-01 – 2019-12)

• Processed insurance claims for clients, ensuring confidentiality and timely resolution.
• Managed policy administration, including revising policy schedules as needed.
• Assisted in signing new policies, contributing to client growth.
• Ensured confidentiality of client documentation and adherence to regulatory guidelines.

Receptionist / Administrative Support at Safe Security (2014-01 – 2015-12)

Successfully managed complex operations independently in a remote working environment, focusing on front-office administration and client communication.

• Provided cross-functional support to management, staff, and clients, acting as the central point of contact for operational and administrative queries.

Owner | Assistant Manager | Operations Supervisor at Business & Hospitality Management (2007-01 – 2014-12)

Owned and managed a pub and restaurant, overseeing staff supervision, stock control, and supplier management.

• Handled cash management, basic bookkeeping, and customer service, ensuring a high level of operational efficiency.

Matric – Grens High School (1996-12)