Lizzy Nhoni

Results-driven Credit Controller and Debt Collection Agent with experience managing high-volume inbound and outbound calls, negotiating payment arrangements, and resolving customer queries in line with compliance and regulatory standards. Skilled in collections, account management, customer education, and dispute resolution, with a strong focus on meeting performance targets, reducing arrears, and maintaining accurate records. Recognized for professionalism, clear communication, and the ability to handle challenging customer interactions effectively.

Credit Controller (Inbound and Outbound Calls) - Cartrack - Rosebank, Johannesburg

(2023-06)

• Handle inbound and outbound calls in a professional and courteous manner
• Assist customers with enquiries, complaints, and service requests
• Verify customer details in line with security and compliance requirements
• Capture accurate call notes and update customer records on Cams systems
• Educate customers on products, services, policies, and procedures
• Process payments, debit orders, refunds, and account updates where applicable
• Escalate complex queries to relevant departments when required
• Adhere to call scripts, quality standards, and regulatory requirements
• Manage high call volumes while maintaining excellent customer service

Outbound Debt Collector Position - Nimble Group - Sandton, Johannesburg

(2020-06 - 2023-05)

• Conduct outbound calls to customers regarding overdue and delinquent accounts
• Negotiate payment arrangements, settlements, and promises to pay in line with company policy
• Educate customers on outstanding balances, account status, and consequences of non-payment
• Verify customer identity and account details in accordance with compliance and regulatory standards
• Capture accurate call notes, payment commitments, and follow-ups on collections systems
• Monitor and manage assigned debtor portfolios to reduce arrears and improve recovery rates
• Resolve billing queries and disputes or escalate where necessary
• Process payments via debit order, EFT, or card payment links

Outbound Call Center Agent (Debt Collector) - Shapiro Shaik Defries & Associates - Cresta, Johannesburg

(2016-04 - 2018-09)

• Follow up on broken promises to pay and unpaid arrangements
• Meet or exceed daily, weekly, and monthly collection targets
• Adhere to call scripts, quality assurance standards, and legal requirements
• Escalate non-responsive or high-risk accounts for further action when required

Outbound and inbound Call Center Agent (Debt Collector) - Brooks & Luyt Attorneys - Rosebank, Johannesburg

(2018-10 - 2019-12)

• Negotiate payment arrangements, settlements, and promises to pay in line with company policy
• Educate customers on outstanding balances, account status, and consequences of non-payment
• Verify customer identity and account details in accordance with compliance and regulatory standards
• Capture accurate call notes, payment commitments, and follow-ups on collections systems

Grade 12 - Lugebhuta High School (2009-01 - 2013-12) Schoemansdal, Mpumalanga