Lorato Victoria Molema

I am a hardworking and ambitious business analyst with experience from various projects in the business consulting services environment. My in-depth understanding of business analysis has been fast-tracked through interactions with different subject matter experts. I am determined to learn more and achieve bigger goals while adding value to projects.

Business Analyst - The South African Reserve Bank (SARB)

(2023-12)

• Running workshops
• Gathering business requirements
• Analysing business requirements
• Process optimisation
• Decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
• Conducting strategy analysis to define the future and transition states needed to address the business need
• Documenting Business Requirements Specification (BRS)
• Documenting Functional Requirements Specification (FRS)
• Working closely with development team to ensure that the development is done within the functional specification.
• Validating the ORM reports data using Microsoft Azure SQL
• Documenting test cases and testing
• System support
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
• Mapping processes (As-Is and To-Be)
• Identifying gaps and bottlenecks in processes and closing them
• Assisting business with managing operations business processes
• Conducting process reviews with business for compliance standards
• Process optimization and streamlining
• Working closely with the RPA team to identify processes for Automation
• Defining the scope and estimations for process initiatives
• Using Aris as BPM tool and EPC and BPMN as modelling notations
• Understanding and following the defined Enterprise Architecture frameworks

Business Analyst - PTP Integrated

(2023-01 - 2023-12)

Consulting as a Senior Business Analyst at PTP integrated, Digital Innovations division. Where I am responsible to perform business analysis functions/activities in various projects. The functions/activities on high level includes elicitation of requirements during workshops, documentation of the business requirements specifications (BRS) and functional requirements specification (FRS), UI screen designs, analysing and mapping business processes, system testing and training.

The projects I am involved in follows the Agile development lifecycle principles.

Process Analyst - Nambiti

(2022-02 - 2022-06)

Involved in a Business Process Management (BPM) project at the Rand Water. Where I am responsible for assessing the current state of BPM, gather requirements, Map As-Is processes, Conduct Gap analysis and opportunity assessment and Map To-Be processes.

• Conducting desktop interviews and confirming processes
• Conducting Workshops
• Mapping As-Is Processes
• Conducting gap analysis and opportunity assessment
• Identifying business process improvements
• Mapping To-Be Processes

Business Analyst - Intellehub

(2020-05 - 2020-11)

Involved in a Business Process Management (BPM) project at the City of Tshwane. Where I am responsible for assessing the current state of BPM, conduct gap analysis and provide a plan for the desired future of BPM for the city.

• Conducting desktop interviews and confirming processes
• Conducting survey online and analysing the results
• Analysing the current BPM Framework
• Conducting gap analysis
• Identifying and validating gaps between the stakeholder findings and the BPM framework
• Documenting the gaps between the Framework, Strategies and Stakeholders
• Developing a BPM roadmap with the tools and methods to be used
• Documenting the BPM strategy

Business Analyst - City of Ekurhuleni (CoE)

(2020-01 - 2020-04)

I am involved in an Agile ERP project, that is responsible for developing an ERP system that will be able to integrate all CoE business applications and business processes from end-to-end.

• Analysing the business environment
• Working close with the Project Manager
• Analysing the business requirements
• Investigating and defining the new business requirements
• Business Assistance during implementation
• System Testing
• Training

Business Process Analyst - Ovations

(2019-08 - 2019-12)

Involved in an integration project at Hollard. Integrating a workflow solution with Hollard end-to-end claim systems. The workflow solution is to assist teams to know what they need to work on at the right time. The workflow solution integration will assist in customer satisfaction and improve work efficiency.

• Requirements gathering
• Analyse business processes and or business issues
• Identify business needs and facilitating the implementation of improvements and solutions to business problems
• Documenting business requirements
• Identifying integration points
• Writing user stories
• Mapping business processes
• System Testing
• Training

Business Process Analyst - Naki Consulting

(2018-09 - 2019-02)

Involved in a BPM project at South Africa Airways (SAA) that is responsible for solving business process related problems, assisting in reducing revenue leakages, improvement, and optimization of business processes.

• Working closely with stakeholders to gather business requirements
• Identifying and determining business requirements
• Analysing business requirements
• Mapping business processes (As-Is)
• Analysing As-Is business processes and Identifying Gaps and areas of improvement
• Gap analysis
• Documenting Process Specification and making sure it is signed off by the business
• Working closely with the business to close off the identified gaps
• Process Re-engineering (To-Be)
• Documenting Standard Operating Procedure
• Implementing the new processes and working closely with the business to ensure that the new designed processes are correctly followed

Business Analyst - Ulwembu Business Services

(2014-06 - 2017-09)

Involved in various projects that are responsible for assisting external clients in solving business management related problems.

Business Process Flow Administrator - Shanduka Black Umbrellas

(2014-03 - 2014-06)

Responsible for mapping and modelling Shanduka Black Umbrellas As-Is and To-Be internal business processes.

• Gathering the requirements
• Analysing business requirements
• Mapping business processes (As-Is)
• Re-designing business processes
• Documenting Standard Operating Procedures

Trainee Process Analyst - Coega Development Corporation

(2012-10 - 2014-03)

Strategic Solutions. I was Involved in a team that is responsible for assisting external clients in solving business process related problems, through various projects at clients' environment

Computer Science Tutor (Part-Time) - University of Limpopo

(2010-01 - 2010-12)

Responsible for conducting tutorial session, assessing students during practical and marking tests scripts practical tests and tutorial tests.

BSc - Computer Science and Statistics - University of Limpopo (2008-01 - 2010-12)

Matric Merit - Mathematics and Setswana - Ngaka Maseko High School (2005-01 - 2007-12)