Lucasta Glover

Strategic and results-driven Short Term Insurance Consultant with over 17 years of experience managing high-value claims, risk assessment, and underwriting for commercial and motor portfolios. Proven leadership in driving operational efficiency, enhancing client satisfaction, and mentoring teams. Adept at navigating complex claims, regulatory compliance, and delivering innovative solutions in dynamic environments. Recognized for resilience, analytical thinking, and collaborative leadership.

Claims Negotiator Commercial at Auto Trade Underwriting Managers (2025-03 – Present)

Registering and validating new claims, appointing assessors and service providers, arranging car hire, managing broker relationships, processing payments, and handling large Motor Dealer portfolios with specialization in Motor Traders and tailor-made Commercial Claims.

• Registering and validating new claims
• Appointing Assessors, Loss Adjustors, and Service Providers
• Arranging car hire and managing broker relationships
• Processing payments and handling large Motor Dealer portfolios
• Specializing in Motor Traders and tailor-made Commercial Claims

Trade Credit Export Underwriter at CGIC Parktown (2022-09 – 2024-08)

Selected and accepted major risks, evaluated limits, issued policy documents, prepared quotations, reviewed policies, handled client and broker queries, conducted credit risk assessments, and ensured governance adherence.

• Selected and accepted major risks, evaluated limits, and issued policy documents
• Prepared quotations, reviewed policies, and ensured compliance with ISO procedures
• Handled client and broker queries, conducted credit risk assessments, and ensured governance adherence

Commercial Claims Consultant at Old Mutual Insure (2013-10 – 2022-05)

Liaised with clients, appointed assessors and engineers, identified risk and appointed SIU when necessary, ensured accurate repairs and replacements, and managed full claims lifecycle.

• Liaised with clients, appointed assessors and engineers
• Identified risk and appointed SIU when necessary
• Ensured accurate repairs and replacements, and managed full claims lifecycle

Personal Claims Consultant at Renasa Insurance Company (2008-04 – 2013-09)

Managed appointments, car hire, and salvage control. Handled domestic and commercial claims from start to finish. Maintained diaries, drafted settlement letters, and ensured legal compliance.

• Managed appointments, car hire, and salvage control
• Handled domestic and commercial claims from start to finish
• Maintained diaries, drafted settlement letters, and ensured legal compliance

NQF5 Certificate in Short Term Insurance – Milpark Business School (2018)

RE5 Regulatory Exam in Financial Planning – Financial Planning Institute of SA (2017)

Certificate in Bookkeeping – Damelin College (2003)

Matric Certificate – Silver Oaks Secondary School