Luthando Zukani
Consultant/Case Manager
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About
I am strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Would like to gain the necessary experience, to hopefully become Operations Manager services running across the platform. I am highly motivated and enjoy working in a team and bring out the best in people.
Experience
Automotive Service Consultant/Case Manager at The Automotive Association of South Africa (2022-09 – 2023-12)
Roadside Assistance for Commercial vehicles including ISUZU Trucks, FAW Trucks, Power Star trucks, HINO Commercial, UD Commercial.
- Confirm Clients Account or details
- Obtain client driver location
- Confirm Nature of breakdown
- Dispatch Technician/Tow
- Send emails to the Dealerships and relevant departments
- Telephonic Assistance
- Get Breakdown quotations for the client
- Work with 4 CRM Systems
- Problem Solving
- Follow up with the client
- Do Handovers when case not completed
- Bookings for tows
- Ask for further assistance and close case
Automotive Service Consultant/Case Manager at Europ Assistance (2019-07 – 2022-01)
- Roadside Assistance
- Confirm Clients Account or details
- Obtain client driver location
- Confirm Nature of breakdown
- Dispatch Technician/Tow
- Give technical advice with Technician
- Send emails to the Dealerships and relevant departments
- Assist client with mobility through rental agencies Hotel Booking when necessary
- Telephonic Assistance
- Get Breakdown quotations for the client
- Work with 3 CRM Systems and SAP
- Problem Solving
- Follow up with the client
- Ask for further assistance and close case
- Do Handovers if case not completed
Automotive Service Consultant - Consultant and Dispatcher at Innovations Group (2016-03 – 2017-01)
- Roadside Assistance
- Confirm Clients Account or details
- Obtain client driver location
- Confirm Nature of breakdown
- Dispatch Technician
- Organise New Tyres
- Give technical advice with Technician
- Send emails to the Dealerships and relevant departments
- Telephonic Assistance
- Get Breakdown quotations for the client
- Work with 2 CRM Systems
- Problem Solving
- Follow up with the client
- Ask for further assistance and close case
Automotive Service Consultant - Consultant and Dispatcher at Car Towing Services (2014-04 – 2015-04)
- Roadside Assistance
- Confirm Clients Account or details
- Obtain client driver location
- Confirm Nature of breakdown
- Dispatch Technician/Tow
- Arrange Diesel spillage clean up
- Send emails to the Dealerships and relevant departments
- Telephonic Assistance
- Get Breakdown quotations for the client
- Work with 4 CRM Systems
- Problem Solving
- Follow up with the client
- Ask for further assistance and close case
- Do Handovers if case not completed
Automotive Service Consultant at First Group Assist (2012-04 – 2014-03)
- Roadside Assistance
- Confirm Clients Account or details
- Obtain client driver location
- Confirm Nature of breakdown
- Dispatch Technician/Tow
- Give technical advice with Technician
- Send emails to the Dealerships and relevant departments
- Assist client with mobility through rental agencies Hotel Booking when necessary
- Telephonic Assistance
- Get Breakdown quotations for the client
- Work with 3 CRM Systems and SAP
- Problem Solving
- Follow up with the client
- Do Handovers if case not completed
- Ask for further assistance and close case
Education
Diploma in Business Studies [Models] – @SWGC Roodepoort (2008 – 2009)
Business Communication Learnership in Business Skills Services Consultant – People Solutions (2011-02 – 2012-04)
– @HTA School; Of Culinary Arts (2013 – 2015)
