Brand and events coordinator - Avante Brandy (trading as Innocent Spirits Distillery (Pty) Ltd)
(2024-01 - 2026-12)
- Assisted in planning and executing brand activations, promotional campaigns, and on-site marketing events.
- Coordinated logistics, scheduling, setup, and operational support for multiple events and activations.
- Liaised with promoters, suppliers, and internal teams to ensure efficient campaign execution.
- Supported brand visibility and customer engagement initiatives during activations and promotional events.
- Assisted with sourcing and maintaining relationships with bulk buyers and business partners.
- Ensured consistent brand standards, promotional material availability, and professional presentation across events.
- Supported operational reporting and post-event coordination activities.
Training administrator - Zitha Skills and Development (Pty) Ltd
(2021-01 - 2023-12)
- Coordinated schedules, tracked attendance, and kept admin running smoothly across multiple training programmes
- Maintained accurate records and documentation in compliance with company policies and procedures.
- Built and maintained positive relationships with trainers, participants, and stakeholders, ensuring the smooth running of programmes and events.
- Supported the effective delivery of training programmes, contributing to an average completion rate of approximately 90%.
- Enhanced record-keeping processes and administrative support systems, contributing to an estimated 20% increase in efficiency.
- Performed day-to-day administrative functions, including reporting, document management, and office support.
Self employed | Operations manager - JAUNTY NAILS (Pty) Ltd
(2021-01)
- Coordinated daily business activities, including customer service, scheduling, and staff support, to ensure smooth operations.
- Introduced a structured booking system that cut missed appointments by around 30% and kept the schedule running smoothly
- Loyal client base with a repeat rate above 70%, built largely through consistent service and personal relationships
- Handle all supplier negotiations, procurement, and stock management — brought supplier costs down by roughly 8% through direct negotiation
- Implemented booking, cancellation, and payment policies to establish clear client expectations and reduce no-show appointments.
- Maintained accurate client databases, appointment records, and payment tracking systems to support efficient operations.
- Manage the business's social media presence, which has grown booking enquiries by around 35%
Operational assistant | Nail Technician - Tasa Nails International
(2021-01 - 2023-12)
- Oversaw appointment management, client interactions, and calendar coordination via phone and online booking systems.
- Resolved client concerns professionally and efficiently, contributing to an estimated 20% improvement in customer satisfaction over time.
- Maintained accurate and up-to-date client records, appointment histories, and administrative documentation.
- Assisted with end-of-day cash reconciliation and payment balancing to ensure accurate financial records.
- Supported the onboarding process for new employees, helping them integrate smoothly into the team and workplace.
- Monitored inventory levels and maintained consistent supplier communication, reducing stock shortages and delays by approximately 15%.
- Managed social media content and engagement activities, helping to generate a steady stream of new client enquiries.
