Malachi Mark Agulhas

Dynamic and results-driven IT Support Specialist

Talent

45 Scott Street, Parow West, 7500, South AfricaMember since July 14, 2026

IT Helpdesk SupportMicrosoft 365 SuiteNetworking (VPN, VLAN, Wi-Fi)Mobile App TroubleshootingActive DirectoryOracle IAMTicketing SystemsAWD (BM & IL)CherwellSnowJiraMyClient AdministratorPing AdministratorCs PortalOM ToolDocumentumGCSBizagiBANCSMyApp DashboardSailPointCameyoConsumer Verification – 2MFAMyServiceAmazon ConnectVerintGenni QAEMSAnalytical ThinkingTeam Collaboration

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IT Helpdesk SupportMicrosoft 365 SuiteNetworking (VPN, VLAN, Wi-Fi)Mobile App TroubleshootingActive Directory

About

Dynamic and results-driven IT Support Specialist with over 10 years of experience in technical support, digital systems assistance, and customer service within corporate and telecommunications environments. Recognised for a meticulous approach to problem-solving, excellent communication abilities, and a commitment to delivering client-focused solutions. Proven expertise in troubleshooting, network configurations, user administration, and supporting digital and mobile applications in high-pressure settings.

Experience

Support Specialist - Old Mutual Head Office - Cape Town

(2015-02)

Manage IT-related incidents and requests via Cherwell, Jira, and ServiceNow. Administer user accounts and mailboxes using Active Directory and Exchange. Provide technical support for email configurations, VPNs, firewalls, VoIP, and wireless networks.

Offer first-line support for mobile app and online platforms. Deliver after-hours and rotational on-call support. Develop SOPs and contribute to internal training resources. Facilitate online registration and resolve access issues for web portals and mobile platforms.

Support clients using MyService, MyPortfolio, and MySeries. Handle product queries (Retirement Annuity, Gap Cover, Tax-Free Savings). Perform browser compatibility checks and assist with installations.