Malewatle Lemena

I am excited about the opportunity to grow my career with your company and I hope my analytical skills and work ethic could help in your company and build lasting relationships with client. I enjoy working in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Advisor - Assupol

(2016-01-08 - 2018-12-31)

• Promoted and sold Assupol's product e.g Funeral cover, Life cover, Savings and retirement fund.
• Assisted clients in choosing products that suited their needs.
• Captured their information accurately, submitted client application and required documents.

Customer service agent - Tenacity financial services

(2019-02-15 - 2023-05-30)

• Assisted customers telephonically with their accounts for Ackermans, Shoe city, Pep, Dunns, Refinary and Takkie Town.
• Handled customer queries and complaints both inbound and outbound communication channels.
• Escalate relevant queries to stakeholders to ensure timely resolution.
• Provided professional customer care and maintained a high level of customers satisfaction at all times.

Sales agent - Old mutual

(2024-01-08 - 2026-07-30)

• Promoted and sold Old Mutual products such as Life cover, Funeral cover, Savings and retirement plan.
• followed up clients and reminded them for their upcoming premium deduction dates.

N6 - Marketing management - Boland college (2016)

Grade 12 - Lehana senior secondary school (2009)