Maliviwe Mbulawa
Administrative Clerk | Data Capturer | Insurance Administrator
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About
Dedicated Administrative Clerk, Data Capturer and Insurance Administrator with experience in insurance administration, data management, customer service, sales and call centre operations. Strong attention to detail and accuracy, with the ability to work systematically, prioritise tasks and maintain high-quality standards in fast-paced environments. Experienced in capturing and verifying client information, supporting policy administration and resolving client queries.
Service-driven, adaptable and comfortable working both independently and as part of a team.
Experience
Administrative Clerk / Data Capturer - Groups R Us
(2024-07)
- Capture, verify and update client information accurately.
- Maintain confidential client records and support policy administration.
- Liaise with field agents to resolve client queries and ensure timely follow-up.
- Ensure data quality and meet strict turnaround times.
- Work systematically and maintain accuracy while handling multiple administrative tasks.
Call Centre Agent - Groups R Us
(2024-02 - 2024-06)
- Loaded client information accurately onto company systems.
- Verified client information for completeness and accuracy.
- Communicated with field agents to resolve client enquiries.
- Provided timely updates and maintained professional customer service.
- Worked in a service-driven environment requiring accuracy, urgency and effective communication.
Sales Agent - Real Promotions
(2023-02 - 2023-11)
- Sold fibre products to new and existing customers.
- Built and maintained strong client relationships.
- Consistently worked towards achieving sales targets.
- Assisted with customer information management and administration.
Education
National Senior Certificate (NSC) - Nathaniel Pamla High School (2020)
