Malvin Masuka

Professional and customer-focused hospitality worker with 3 years of experience in restaurant service, guest relations, and team support within busy restaurant and hotel environments. Experienced in fine dining service, customer care, food handling, table setup, and assisting restaurant operations. Strong communication skills, ability to work under pressure, and committed to delivering excellent guest satisfaction standards suitable for cruise ship hospitality operations.

Restaurant Waiter / Supervisor - Lupa Restaurant - Johannesburg, South Africa

(2023-01)

• Welcoming guests professionally and ensuring high-quality customer service.
• Taking food and beverage orders accurately.
• Serving meals and beverages according to restaurant standards.
• Assisting with restaurant opening and closing procedures.
• Handling customer complaints professionally and resolving issues quickly.
• Supporting team members during busy service hours.
• Maintaining cleanliness and hygiene standards in dining areas.

Restaurant Assistant / Waiter - Marriott Hotel - Johannesburg, South Africa

(2021-01 - 2022-12)

• Assisted guests with menu selections and service requests.
• Prepared restaurant areas before guest arrival.
• Delivered food and beverages efficiently and professionally.
• Maintained high hygiene and food safety standards.
• Worked closely with kitchen and management teams.
• Managed guest requests in a fast-paced hospitality environment.

Certificate - Hospitality / Restaurant Service - South Africa