Customer service advisor - Konecta SA
(2024-11)
- Handling calls and email queries as well as complaints
- Maintaining an excellent CSAT score by delivering exceptional customer satisfaction
Collections Agent / Customer service agent - VVM ATTORNEYS
(2020-10 - 2023-12)
Administrator - SA VAN CONVERSIONS
Collections Agent - MBD CREDIT SOLUTIONS
(2017-01 - 2019-12)
DC - Services Agent - ACCENTURE SERVICES
(2016-07 - 2017-12)
- Handing of inbound customer queries
- Handling of escalated queries and following up until resolved - 48 hour turnaround time
- Servicing 3rd party queries (Hollard and RMCS financial service products)
- Logging of store opportunities
- Maintaining Performance objectives (call handling time and productivity)
- Maintaining quality standard of 96%
- Offering benefits of in-house products (Edgars and Jet Club)
- Offering benefits of Hollard Funeral Products under FAIS Non Advice
DBN RCO - Collections Agent - EDCON
(2012-08 - 2015-06)
Key Accountabilities
- Maintain productivity standard of 35 calls per hour working on the dialer system (Noble)
- Identify, initiate and facilitate resolution of customer queries
- Negotiate payment arrangements on past owing amounts
- Record Information regarding client's financial status and collection efforts
- Maximize rehabilitation of arrear accounts
- Use various tracing steps and communication tools effectively to save costs
- Build customer relations by using the structured establish payment plans
- Self -Monitoring of adherence to schedule using Shift Track- WFM
Cashier - Debonairs Pizza Montclair
(2010-11 - 2012-01)
Key Accountabilities
- Coaching of staff on in-house procedures
- Handling of customer complaints
- Handling telephonic and counter customer orders
- Receiving and purchasing of stock
- Projecting stats for back of house preparations
- Cash up of tills
