Customer Support (chat) - Capability BPO - Durban
(2021-09 - 2022-09)
- Guided customers through online ordering process.
- ensure customers comprehend order terms
- Handled customer returns and refund processes
- delivering resolutions on first contact to uphold service standards
Credit Control Advisor & Travel Consultant - Outworx Contact Centre - Durban
(2015-03 - 2021-09)
- Executed debt collection activities to recover outstanding payments from customers.
- Oversaw payment processing for defaulted customers to accelerate account resolution.
- Established payment plans for customers to support financial management.
- Facilitating finance agreements for customers
- providing debt analysis.
- Assisting passengers at airport through phone communications.
- Assisting customers to make bookings online.
- Helping customers to check in online.
- Assisting customers with boarding passes.
- Assisted customers with mid-term policy amendments to ensure coverage aligns with their needs.
- Compared quotes for new and existing customers to provide cost-effective options.
- Secured insurance policies for new customers
- Enhanced customer satisfaction through attentive support
- Generated sales that contributed to company revenue
- Expanded service offerings for existing customers
Customer Service Agent - CCI Call Centres
(2013-12 - 2015-03)
Sales Counselor - Tiens Group
(2009-06 - 2009-12)
- Explained product features and benefits to customers, enhancing purchase decisions
- Coached sales teams on strategies to enhance market performance
- Taught distributors effective sales techniques, increasing product visibility
- Selling the product
Cashier - The HUB
(2009-06 - 2009-12)
- Processed payments for customer accounts, improving overall satisfaction.
- Managed cash register operations, ensuring accurate recording of sales transactions.
(2011-05 - 2013-11)
- Guided customers through online ordering process.
- ensure customers comprehend order terms
- Handled customer returns and refund processes
- delivering resolutions on first contact to uphold service standards
- Executed debt collection activities to recover outstanding payments from customers.
- Oversaw payment processing for defaulted customers to accelerate account resolution.
- Established payment plans for customers to support financial management.
- Facilitating finance agreements for customers
- providing debt analysis.
- Assisting passengers at airport through phone communications.
- Assisting customers to make bookings online.
- Helping customers to check in online.
- Assisting customers with boarding passes.
- Assisted customers with mid-term policy amendments to ensure coverage aligns with their needs.
- Compared quotes for new and existing customers to provide cost-effective options.
- Secured insurance policies for new customers
- Enhanced customer satisfaction through attentive support
- Generated sales that contributed to company revenue
- Expanded service offerings for existing customers
