Mandisa Ngobe

Results-driven Customer Support Professional with proven experience managing 50–80 daily customer interactions while maintaining 95%+ accuracy and high-quality communication standards. Recognised for delivering clear, professional, and customer-focused written responses that improve customer satisfaction and reduce repeat enquiries. Strong ability to manage high workloads, meet strict deadlines, and follow structured communication guidelines.

Consistently adds value by improving response efficiency, maintaining accurate records, and contributing to smooth customer support operations in fast-paced environments.

Communication Specialist - Ignition Group

(2025-03 - 2026-01)

• Responded to customer enquiries across phone and digital platforms with professionalism and clarity
• Captured and updated customer data accurately within internal systems
• Followed communication scripts, templates, and company guidelines
• Tracked and documented all interactions for reporting and follow-up purposes
• Identified and escalated complex queries appropriately
• Managed 50–80 customer interactions daily, consistently meeting performance and quality targets
• Maintained 95%+ data accuracy, ensuring reliable customer records and reducing errors
• Delivered clear, structured communication that improved customer understanding and reduced follow-up queries
• Met strict daily response time deadlines, ensuring timely customer support in a fast-paced environment
• Recognised for maintaining professionalism and consistency under pressure
• Contributed to overall team efficiency by handling high volumes without compromising quality

Administrative Assistant - Sizame Catering & Décor Pty Ltd

(2018-06 - 2019-12)

• Responded to client enquiries via phone and written communication
• Drafted confirmations, messages, and client correspondence
• Maintained organised records of bookings and interactions
• Assisted with scheduling, follow-ups, and coordination of services
• Handled 15–25 daily client enquiries, contributing to improved response times and customer satisfaction
• Maintained 100% accurate record-keeping, ensuring smooth coordination of bookings and services
• Supported scheduling and logistics, helping the business meet deadlines and client expectations
• Contributed to repeat business through professional communication and reliable service delivery

Higher Certificate - Legal Studies - IIE Varsity College (2021-01 - 2022-12)

Matric (2019-01 - 2019-12)