Zandile Gebashe

Experienced Customer Support and Technical Support Specialist with 4+ years in high-volume, CRM-driven environments. Skilled in handling 100+ daily interactions across phone, email, and chat, with a strong focus on problem-solving and customer satisfaction. Proven ability to work remotely with discipline, maintaining high performance and quality standards. Seeking a remote call centre or tech support role.

Customer Experience Specialist at Amalfi Outsource (2021-01 – 2025-11)

• Handled 100+ inbound and outbound calls daily, resolving customer queries efficiently
• Delivered technical troubleshooting support for product and account-related issues
• Achieved 100% QA score for 6 consecutive months
• Provided B2B support and managed leads via phone and email
• Assisted with onboarding and account setup using CRM systems
• Maintained accurate records and ensured compliance with company standards

Technical Support Agent (Breezeline) at Konecta

• Provided technical support for internet and service-related issues
• Assisted customers with troubleshooting connectivity, devices, and account access
• Guided users step-by-step to resolve issues efficiently
• Maintained high customer satisfaction through clear communication and patience
• Logged and tracked issues using ticketing/CRM systems

Appointment Setter / Customer Support at Clever Call (2019-07 – 2020-12)

• Scheduled appointments and assisted clients with applications and claims
• Maintained detailed CRM records for tracking and follow-ups
• Consistently exceeded contact and engagement targets
• Used scripts effectively while adapting to customer needs

Matric (NSC) – Grosvenor Girls High School (2016)