Mandla Matsane
Support Specialist: Client Optimization (1st Line Tech Support) | 2IC Team Lead
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About
Results-driven Salesforce Platform Administrator with 3+ year of hands-on expertise in platform optimization and enterprise solution delivery.
Certified Platform App
Builder, with proficiency in HTML, CSS, and SQL. Serve as Second-in-Command to Team Lead, QA and UAT initiatives while mentoring technical teams. Proven track record in designing configurable solutions, requirements gathering, comprehensive testing, and driving user adoption across complex business environments.
Experience
Specialist: Client Engagement (Salesforce Administrator) & 2IC at Capitec Bank (2024-09 – Present)
- Second-in-Command to Team Lead providing technical mentorship and quality assurance oversight across Salesforce initiatives
- Direct comprehensive testing from QA through UAT, ensuring solution quality and stakeholder alignment
- Lead cross-functional teams to identify and resolve technical issues, improving system performance and user satisfaction
- Conduct stakeholder interviews and workshops to gather functional requirements and document business processes
- Translate requirements into technical specifications for configuration and solution design
- Develop detailed test cases and plans aligned with business objectives and acceptance criteria
- Configure Salesforce objects, custom fields, page layouts, and record types supporting business processes
- Build and optimize reports, dashboards, and workflows to drive operational visibility
- Manage user lifecycle (create, modify, deactivate), profiles, roles, permissions, and license administration
- Implement data governance, manage data quality, perform backups and restores
Relationship Banker – Business Banking at Capitec Bank (2023-01 – 2024-08)
- Managed high-net-worth client relationships, identifying financial needs and delivering tailored solutions
- Conducted financial analysis and risk assessments; developed strategic plans for portfolio growth
Banker: Enterprise at Absa Bank (2022-07 – 2023-08)
- Conducted comprehensive credit risk assessments and developed data-driven risk management strategies
- Produced management information and insights; ensured regulatory compliance
Education
Bachelor of Laws in Laws – University of South Africa
Bachelor of Commerce in Commerce – University of Limpopo (2016)
National Senior Certificate in Grade 12 – Barberton High School
