Mandy Ngwenya

Highly organized and dedicated administrative professional with experience in providing exceptional administrative support to busy executives. Demonstrates strong multitasking abilities, excellent communication skills, and a proven track record of providing efficient administrative and operational support. Skilled in managing schedules, handling confidential information, processing payroll, and delivering exceptional customer service.

Passionate about leveraging my organizational skills to ensure smooth operations and enhance productivity. Eager to bring my expertise in time management and problem-solving to a dynamic team.

Personal Assistant to Development Manager - Old Mutual PFA

(2015-06 - 2018-08)

• Transcribed accurate minutes for departmental meetings and implemented a systematic filing process for rapid retrieval
• Acted as the primary point of contact by managing high-volume telephone lines for the manager and team, ensuring professional screening and message routing
• Drafted professional routine correspondence, memos, and internal reports, maintaining high standards of literacy and corporate tone
• Directed the end-to-end flow of incoming and outgoing documentation, ensuring all items were recorded, distributed, and tracked efficiently
• Oversaw the Manager's professional diary, strategically scheduling appointments, events, and travel to maximize time efficiency
• Facilitated seamless communication between the manager and internal/external stakeholders to ensure critical information reached the right hands without delay
• Established and maintained a sequential filing system for all physical and digital documentation, ensuring 100% organizational compliance
• Provided dedicated administrative assistance to the advisory team, proactively resolving logistical issues to maintain a high-functioning office environment
• Strictly adhered to organizational policies, procedures, and regulatory standards in every aspect of daily operations
• Served as a professional gatekeeper and liaison for high-level stakeholders, managing expectations and fostering positive professional relationships

Sales Assistant - Builders Warehouse

(2010-10 - 2014-12)

• Greeting, engaging, and assisting customers to find products while offering recommendations
• Operating the point-of-sale (POS) system, managing cash registers, handling payments, and processing returns
• Restocking shelves, creating displays, and organizing the store layout
• Assisting with stock deliveries, inventory checks, and unpacking deliveries
• Keeping the sales floor, changing rooms, and stockroom clean and organized
• Maintaining up-to-date knowledge of products to answer questions effectively

Salary Clerk - South African Breweries (SAB)

(2010-02 - 2010-07)

• Prepared employee returns and submit the returns via e-filing to SARS
• Checked and processed subsistence and travelling allowance
• Updated and maintained salary records of employees
• Balancing and distributing of IRP5 certificate and handling errors as well as discrepancies
• Handling of queries in respect of leave and bonuses
• Handled audit related queries
• Updated and maintained Irregular, Unauthorized, Fruitless and Wasteful expenditure on their respective register
• Performed any other related office administration duties

National Diploma - Internal Auditing - Tshwane University of Technology

National Senior Certificate - Matric - T.P Sililo High School (2004)