Mandysa Bebeina
Multilingual Immigration Coordinator and Customer Service Specialist
About
Multilingual Immigration Coordinator and Customer Service Specialist with 13+ years of experience supporting global clients across travel, hospitality, IT services, cosmetics, and immigration. Skilled in remote collaboration, digital case management, and multilingual communication. Proven ability to streamline processes, resolve escalations independently, and deliver exceptional client support in distributed environments.
Fluent in English and Portuguese, with working knowledge of Spanish and French.
Experience
Portuguese Immigration Coordinator - Fragomen LLP - Remote/Hybrid
(2026-01)
- Prepared, reviewed, and submitted work permits, residence permits, and business visas via digital platforms.
- Ensured compliance with local and international immigration laws in remote case handling.
- Advised employees and clients virtually on documentation and timelines.
- Liaised with immigration authorities and consulates through remote communication channels.
- Monitored case progress using Excel trackers and flagged visa expiry dates with automated alerts.
- Supported relocation processes including onboarding and family applications remotely.
- Identified risks (delays, refusals, compliance breaches) and recommended digital solutions.
Portuguese Ambassador – Reservations & Customer Service - MSC Cruises / Explora Journeys - Remote/Global
(2024-11 - 2025-11)
- Managed multilingual customer interactions via phone, email, and CRM systems.
- Processed reservations and payments remotely.
- Promoted onboard services and handled escalations virtually.
Portuguese Customer Service Coordinator - Avroy Shlain Cosmetics - Remote/Hybrid
(2015-08 - 2024-01)
- Handled high-volume inquiries and processed orders/invoices digitally.
- Resolved logistics issues remotely and consistently exceeded sales targets.
IT Specialist / Service Coordinator - Inter‑Active Technologies - Remote Support
(2011-09 - 2014-10)
- Provided technical support and managed service tickets in SAP.
- Achieved high customer satisfaction scores through remote troubleshooting.
Education
Business Administration - Business Administration - Oxbridge Academy
Call Centre Certificate
Office Administration Certificate
High School Diploma - Pica‑Pau Combined School
