Estate Manager - Sigma Group - Hill of Good Hope 2
(2022-01)
- Financial and Operations control of Hill of Good Hope 2.
- Responsible for ensuring all service providers (gardening, security, maintenance, refuse removal, consequential damage repairs) conduct work according to the service level agreement.
- Procurement of consumables and materials for new projects.
- Shortlist suitable and qualified service providers for new projects.
- Ensure that levies, electrical and water bills are up to date.
- Facilitate the booking and cleaning of clubhouse.
- Authorize the moving of new residents in and out of the estate.
- Adhere to all budgets for different categories (security, maintenance, etc.).
- Updating owners and tenants information on Bio Star and Residentry.
- Issuing of site instructions for all activities with authorization from the board.
- Responsible for keeping residents updated and informed of any major disturbances, renovations and activities influencing the estate. E.g. Power outages, water cuts, etc.
- Manage staff employed by the estate according to their job descriptions.
- Recommend changes to current policies for board approval.
- Getting new service providers approved by the board.
- Creating an environment for residents, service providers, regulatory authorities, and community to freely communicate with estate manager about any grievances they experience.
- Introduce a regular newsletter.
- Ensure that all rules are followed by the residents according to the code of conduct for the estate.
- All building and facilities adhere to standard operating procedures (SOP).
- Ensuring major expenditure is approved by the board.
- Create risk assessment for all new jobs and projects.
- Organize all meetings such as AGM, Management meeting, etc.
- Construct checklist from SLA's for all service providers.
- Create and maintain asset register for the estate.
- Attend to all incident reports. Report the outcome to directors.
Owner/Manager - Crowthorne Mica
(1999-03 - 2021-06)
- Ensure all staff are trained adequately to provide customers with the best shopping experience.
- Creating to systems to move away from reactive management to proactive management of the business.
- Creating checklist to ensure correct procedures are followed in various departments of the business.
- Provide Mica Head office with strategic reports on a monthly basis.
- Ensure the business is complaint with the policies and regulations of Mica and the government.
- Ensure all machinery and equipment are maintained on a regular basis to avoid unwanted setbacks.
- Procure best deals on inventory.
- Liaise with centre management to ensure that all services rendered are conducted within the agreed service level agreement.
- Management of staff to maintain positive staff morale.
- Ensure staff performed tasks according to job description.
- Manage conflict between customers and staff.
- Ensure the business was compliant with the Health and Safety Act.
- Ensure bulk quotations for building plans are within original specification and are in accordance to municipal building regulations.
- Building and growing relationships with all creditors and debtors.
- Ensure all expenditure is within the approved budget.
- Ensure that VAT reports are correct.
- Ensure that payroll is correct and up to date so that EMP201 is filed timeously.
- Various certificates of compliance are up to date such as electrical and gas.
- Analyze company financials to identify any irregular patterns.
- Ensure stock takes are done regularly.
- Identify key performing items (KPI).
- Analyze quarterly reports of the business.
Technician - Q Data
(1997-06 - 1998-06)
- Installations for IP roll out
Technical call center agent - Q Data
(1996-06 - 1997-06)
- Assist field technician with repairs.
- Assist customers with repairs.
Field Engineer - Q Data
(1995-06 - 1996-06)
- Conduct repairs of equipment onsite.
- Conduct maintenance of equipment onsite.
Workshop engineer - Q Data
(1993-04 - 1995-06)
Equipment worked on: Maicom Bridge and routers, Multitech modems and multiplexers, Racal comlinks, Baynetworks 28 XX series.
- Repair of networking equipment.
- Test of networking equipment.
- Set up of networking equipment.
Rework Technician - Unidata
(1991-02 - 1993-03)
Equipment worked on: ATM Diebold 1070/1072, Card reader MC610, Consumer printer, Journal printer, Depositor, Power Supply unit, Note dispenser and monitor, Televideo terminals, NCR (UNISYS) tower, Specialix I/O and interface, ISDX 1000, OKI printers.
- Procurement of spares.
- Repairing and testing of equipment.
- Reverse engineering of printed circuit boards.
Workshop Manager - Reynolds & Reynolds
(1989-08 - 1991-01)
Equipment worked on: Data recorders, Sinclair Spectrum, Atari and Commodore 64.
- Maintenance of equipment
- Repair of equipment.
- Manage employees to ensure work was conducted to a satisfactory level.
Workshop Technician - Archon
(1988-10 - 1989-07)
Equipment worked on: Data recorders, Sinclair Spectrum, Atari and Commodore 64.
- Component level Fault find on domestics.
- Repair on domestic computers.
Field Technician - Reynolds & Reynolds
(1988-04 - 1988-09)
Equipment worked on: Terminals, Printers, Modems, Multiplexers, Mini Mainframes.
- Maintenance of equipment
- Customer support services.
- Cable and equipment installations.
Workshop Technician - Archon Computers
(1988-01 - 1988-01)
Equipment worked on: Data recorders, Sinclair Spectrum, Atari and Commodore 64.
- Component level Fault find and repair on domestic computers.
