Mantshase Moletsane

Dedicated and customer-focused professional with 18 months experience as Public Management intern and 8 years in Hospitality. Skilled in office administration, customer service, records management, data capturing, stakeholder relations, scheduling, and communication. Able to work effectively in fast-paced environments while maintaining professionalism, accuracy, and excellent service delivery.

Public Administration intern - City of Johannesburg Ombudsman

(2024-01 - 2026-04)

• Provided administrative and clerical support to management and departmental staff.
• Recorded, organized, stored, captured, and retrieved correspondence, documents, and data.
• Maintained and updated registers, databases, and statistical records.
• Assisted with filing, record management, and document control processes.
• Handled incoming and outgoing correspondence, including emails and letters.
• Provided customer service and responded to public inquiries both telephonically and in person applying Batho Pele Principles.
• Ensured confidentiality of client information and official documents.
• Assisted in the implementation of office policies, procedures, and administrative systems.
• Supported procurement processes by preparing requisitions and tracking office supplies.
• Assisted with budget monitoring, expenditure tracking, and financial administration tasks.
• Compiled reports, presentations, and management information as required.
• Maintained office stationery inventory and assisted with stock control.
• Liaised with internal and external stakeholders to facilitate service delivery.
• Assisted with human resource administration, including maintaining staff records and updating establishment information.
• Performed general office administration and reception duties when required.

Cook - Empact Group

(2016-09 - 2024-10)

• Prepare and serve meals accommodating special dietary requirements for patients with health conditions.
• Oversee menu planning and food supply orders based on patient dietary needs and preferences.
• Ensure adherence to food safety standard by implementing rigorous protocols for food preparation and storage.
• Maintain cleanliness in all work areas to prevent cross-contamination and uphold hygiene standards.
• Conduct training sessions for new kitchen staff of food preparation techniques and safety regulations.
• Thoroughly cleaned and sanitized cooking pots, pans and utensils to meet healthy regulations.
• Unpacking and packing provisions into fridges and freezers and storage areas applying FIFO principles.

Diploma - Public Management - South West Gauteng Tvet College (2022 - 2025)

N4-N6 - Public Management - South West Gauteng Tvet College (2013 - 2015)

NQF Level 4 / Grade 12 equivalent - Hospitality - South West Gauteng Tvet College