Tebogo Moruane

Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator.

METER PROGRAMMER - LESIRA TECHNOLOGY (JHB WATER)

(2008-01 - 2008-06)

Reasons for Leaving: End of Contract

• Importing Information from meter to data
• Verifying house number details and the meter boxes
• Checking for fraudulent connection (reporting and fixing if there are any frauds)

TELESALES MARKETER - NEW TECH ENVIRONMENTAL

(2008-07 - 2009-10)

Reasons for Leaving: Temporarily

• Selling of Products (Cleaning products/Chemicals)
• Tele sales reporting of calls per day and sales done per day
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the 'extra mile' to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

SHOP ASSISTANT - COTTON ON (RETAIL STORE)

(2009-10 - 2010-01)

Reasons for Leaving: End of Temporarily

• Performed daily recovery to ensure a neat, clean and organized store
• Provided prompt and efficient service to in-store patrons
• Met sales goals, ensuring customer loyalty
• Provide customer service by greeting customers entering, answering questions about different items, and guiding and solving queries of customers
• Unpacking of stock
• Stock Control
• Merchandising
• Cashier /Point of Sale
• Labeling of Stock
• Customer service

SALES ASSISTANT - CTM NORTH RIDDING

(2010-03 - 2011-01)

Reasons for Leaving: End of Contract

• Greeting customers who enter the shop
• Be involved in stock control and management
• Assisting shoppers to find the goods and products they are looking for
• Being responsible for processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Giving advice and guidance on product selection to customers
• Balancing cash registers with receipts
• Dealing with customer refunds
• Keeping the store tidy and clean
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Attaching price tags to merchandise on the shop floor
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays

SUPERVISOR/ASSISTANT MANAGER/MANAGER - LEGO (CRADDLE STONE MALL)

(2011-02 - 2018-01)

Reasons for Leaving: company was liquidated

• Manage retail staff, including cashiers and people working on the floor
• Ensure pricing is correct
• Evaluate on-the-job performance
• Identify current and future trends that appeal to consumers
• Ensure merchandise is clean and ready to be displayed
• Help retail sales staff achieve sales targets
• Handle customer questions, complaints, and issues
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing staff
• Communicate with clients and evaluate their needs
• Make sure all employees adhere to company's policies and guidelines
• Act as our store's representative and set an example for our staff
• Arranging window displays managing stock levels and making key decision about stock control and ordering
• Managing staff including, interviewing and hiring new staff, conducting performance reviews, and providing on the job training
• Processing customer complaint, comments and feedback while working to resolve any issues
• Sales, as and when required
• Administration
• Serving customers
• Ordering stock
• Stock taking and inventory
• Cleaning up store and display area
• Convening team meetings
• Recruiting and training new team members
• Supervising staff
• Performing ad hoc tasks
• Delegating workload
• Assisting in other store operations

PETS ADVISOR - ABSOLUTE PETS

(2018-01 - 2018-05)

• Screening potential adopters
• Reviewing applications
• Filing paperwork, observing interactions between pets and potential adopters
• Educating owners about proper pet care
• Training and supervising volunteers, setting up appointments for veterinary procedures, and processing adoption fees

SUPERVISOR / STOCK RECEIVER - GELMAR

(2018-05 - 2019-05)

• Manage retail staff, including cashiers and people working on the floor
• Ensure pricing is correct
• Evaluate on-the-job performance
• Identify current and future trends that appeal to consumers
• Ensure merchandise is clean and ready to be displayed
• Help retail sales staff achieve sales targets
• Handle customer questions, complaints, and issues
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing staff
• Communicate with clients and evaluate their needs
• Make sure all employees adhere to company's policies and Guidelines
• Collaborate with procurement staff to list expected deliveries
• Receive shipments and sign paperwork upon receipt
• Unload packages from incoming trucks
• Inspect contents to ensure they are undamaged
• Verify packages according to order and invoices (quantity, quality, price etc.)
• Contact supplier or shipper if a mistake is identified
• Assume responsibility for returning unsatisfactory shipments or receiving replacements
• Label deliveries and allocate them to their designated place
• Ensure invoices are signed and paid for satisfactory deliveries
• Maintain accurate records and assist in inventory control

STORE MANAGER - CRAZY PETS

(2019-06 - 2023-02)

Reasons for Leaving: Retrenched 2024

• Administration
• Banking G4s Stuff handling Roster
• Capturing stock on the system
• Stock ordering Stock counting
• Stock take Turn over
• Maintaining high standard for the store Merchandising new stock
• Inventory
• Recruiting, training, supervising and appraising staff
• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control and administration

ASSISTANT STORE MANAGER - CIOVITA

(2024-01)

• Stock Control
• Stock shrinkage
• Turnovers
• Administration
• Stuff Roster
• Staff delegation
• Banking Daily
• Merchandising new stock and weekly deals
• Making store its smoothly
• Supervising and leadership

MATRIC - LETSIBOGO GIRLS SCHOOL

NATIONAL QUALIFICATION FRAMEWORK LEVEL 4 (NQF) - Business Administration, Fundamental of Accounts, Fundamental of Mathematics, Fundamental of Governance, Introduction to Accounting, Administration, Business En - COLLEGE SA (2005-01 - 2005-12)

CERTIFICATE IN CALL CENTRE BASIC COMPUTER - Intro to Call Centre, Communication Customer Service, Selling, Scripting - MVELELO YOUTH DEVELOPMENT AND SOLUTION (2006-01 - 2007-12)