Maps Maliks

Results-driven Line Manager with strong track record in team leadership and operational excellence. Proven ability to drive productivity, streamline processes, and foster positive work environment. Adept at managing diverse teams, resolving conflicts, and implementing strategic initiatives that align with company goals. Demonstrated capacity to boost employee engagement and deliver impactful business results.

Service Line Manager - absa bank - Pretoria

(2010-07 - 2026-04)

• Reported to senior management on team performance, challenges, and strategic opportunities.
• Applied Quality Assurance (QA) methodologies to measure output quality.
• Developed training programmes tailored to team needs, significantly enhancing skill levels across the board.
• Enforced standards of work and reporting deadlines.
• Led weekly team meetings to discuss progress, address issues, and plan future strategies.
• Managed a team of 16 direct reports, driving performance through regular coaching and feedback sessions.
• Minimised costs by adjusting processes, managing budgets and controlling expenses.
• Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.

Higher National Diploma - Advance certificate in Management practice - Henley Business School (2024 - 2024) Sandton, GP