Marcela Manuel
Portuguese & English Customer Service Specialist
Talent
Mthatha, OR Tambo District MunicipalityMember since July 16, 2022
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About
I am a dreamer, therefore, I always look forward to grow.
Experience
CUSTOMER SUPPORT SPECIALIST at Surgo
Roles
Providing support to Bolt Food customers from Portugal using Beehive system.
- Dealing with providers (restaurants) and courier from Portugal in English and Portuguese using Beehive and Zendesk systems
MARKET RESEARCH AGENT at Ipsos
Roles
- Leading surveys with clients of different South African and Angolan companies in Portuguese and English.
2019 - MAR 2020 (PRETORIA) PA & DOCUMENT TRANSLATOR (PT-ENG) at Mpassi Holdings Roles
- Translating all kind of documents and books from English to Portuguese and vice versa.
- Legalizing documents to various Departments, Embassies, Notary and soon on.
- Costumer Service.
- Booking accommodation for clients who come from abroad.
- Dealing constantly with excel, PowerPoint, Word and Outlook.
- Dealing with Afiswitch system (The system which allows individuals to obtain police clearances electronically).
