Lihle Ngomane
Customer Service (AI Consultant)
Talent
Mthatha, OR Tambo District MunicipalityMember since May 13, 2024
Call Center AgentCallCustomer Service ConsultantCall Centre Agent
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About
I want to succeed in a stimulating and challenging environment that provides advancement opportunities. I aim to excel through hard work, perseverance, and dedication while contributing to organizational growth.
Experience
Customer Service (AI Consultant) (2026-04 – Present)
- Customer service support
- Assisting customers with enquiries and issue resolution
- Providing accurate information and guidance
- Maintaining high service standards
Customer Service Consultant – International Banking (2025-12 – 2026-04)
- Assisted international banking customers
- Resolved customer queries and complaints
- Escalated complex matters to relevant departments
- Delivered professional customer service across banking channels
Invigilator at Rosebank College (2024 – Present)
- Patrol the test venue
- Examination preparation
- Administrative duties
Fraud Analyst at ABSA (2010 – 2019)
- Monitor bank accounts
- Accounting paperwork
- Detect fraudulent activities
Customer Service and Sales Consultant at ABSA (2005 – 2010)
- Handling client complaints
- Escalating unresolved issues to relevant internal teams
- Collecting prompt and accurate customer feedback
Education
Forensic Auditing – UNISA
Business Computing – Rosebank College
Skills
Customer Service (AI Consultant)
