Saaz Gwaxa
Customer Service Agent
Mthatha, OR Tambo District MunicipalityMember since January 14, 2026
RED CapPHCIS
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About
Contract Expired
Experience
Customer Service Agent - New Port Water Solutions (City of Cape Town)
(2017-05 - 2018-05)
Contract Expired
Facilitator (Game changers programme) - Afrika Tikkun
(2018-05 - 2018-09)
Resigned
Admin Officer (Dr Irvin Toms Clinic) - City of Cape Town (EPWP)
(2018-09 - 2019-06)
Data Capture (Dr Irvin Toms Clinic, Mfuleni CDC, Kleinvlei CHC, Nolungile CHC) - Anova Health Institute
(2019-09 - 2025-01)
- Collate and organize data into relevant data tools as required by the project, including data from Red Cap, NHLS, facilities and routine data
- Assist in making sure all VL updates are captured on TIER.net/PHCIS & PREHMIS
- Assist the M&E Coordinator to manage monthly data reports from project staff, particularly the CLOs
- Implement and report on Data Quality Improvement Projects
- Support the M&E Coordinator to improve routinely collected data e.g. DHIS data at PASP facilities, by participating in data audits and data improvement activities, including training
- Assist the M&E Coordinator to collate and analyse monthly data reports from project staff, particularly the CLOs
- Assist with submission TIER/PHCIS/PREHMIS export and dispatch weekly (Cluster facilities)
- Data cleaning (interrogations) at facility level
- Safe storage of monthly backups, dispatches, and Monthly reports
Education
Basic Computer Literacy Course - Afrika Tikkun Zolile Malindi Community Centre
Absa Ready to Work Program - Afrika Tikkun
Grade 12 - Sinako Secondary School (2006)
Skills
Customer Service Agent
