Maria Nomgenye
Experienced customer service professional supporting UK-based customers, handling queries, resolving complaints, updating records, and delivering professional service in fast-paced environments.
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About
Experienced customer service professional with over 2 years of call centre experience supporting UK-based customers. Skilled in handling customer queries, resolving complaints, updating customer records, and delivering professional service in fast-paced environments. Strong communication skills, computer proficiency, and ability to build positive customer relationships. Available to start immediately.
Experience
Customer Service Agent at Webhelp (Yodel Campaign, UK Delivery Company) (2020-01 – 2022-12)
- Assisted customers with delivery queries, account issues, and service-related concerns
- Listened carefully to customer needs and provided accurate information and solutions
- Captured and updated customer information on internal systems
- Handled customer complaints professionally and escalated complex issues when necessary
- Processed returns and account changes
- Maintained detailed records of customer interactions
- Worked to ensure customer satisfaction and service quality standards
Foundation Phase Mathematics Tutor at The JumpStart Foundation, Kumalo Primary School (2017-01 – 2019-12)
- Tutored learners independently using number sense workbooks
- Marked learner workbooks and captured progress records
- Created spreadsheets for learner class lists
- Supported learners who needed additional remedial assistance
- Assisted teachers with classroom administration
- Supported digital learning activities
Homework Supervisor at ESSP, Reahile Primary School (2015-06 – 2016-09)
- Assisted learners with homework after school
- Supported school administration duties
Education
Grade 12 (Matric) – Alafang High School (2014-12)
