Marisce Oakes

Highly organised Administrative and Customer Support Professional with extensive experience in administrative support, stakeholder engagement, customer service, data management, event coordination, and virtual assistance. Proven ability to manage multiple priorities, coordinate large-scale engagements, maintain accurate records, and deliver exceptional client service. Experienced supporting senior management, handling customer communications, coordinating travel and events, and ensuring efficient business operations.

Recognised for professionalism, attention to detail, reliability, and the ability to work independently in remote environments.

Virtual Assistant & Social Media Manager (Remote Freelancer) - Provaai - Pretoria, South Africa

(2025-12)

• Respond to customer enquiries through social media platforms.
• Manage incoming messages and maintain professional communication.
• Educate potential clients about services and community offerings.
• Book prospective members into onboarding and community sessions.
• Manage lead follow-ups and customer engagement activities.
• Track enquiries and maintain accurate records.
• Support community growth and relationship building.
• Provide administrative and operational support.
• Maintain professional communication with clients and prospects.

Marketing and Stakeholder Relations: Administrative Support - Government Printing Works (GPW) - Pretoria, South Africa

(2018-06 - 2026-04)

• Coordinated customer engagement sessions and stakeholder meetings across all 8 provinces of South Africa.
• Coordinated travel arrangements, accommodation, transport logistics, venue bookings, and event planning for stakeholder engagement sessions.
• Ensured the smooth execution and flow of customer engagement events from planning through completion.
• Managed calendars, schedules, appointments, and meeting logistics.
• Prepared agendas, reports, presentations, meeting minutes, action logs, and correspondence.
• Maintained stakeholder databases, customer records, and communication registers.
• Liaised with government departments, stakeholders, suppliers, and service providers.
• Managed customer enquiries and ensured timely follow-up on outstanding matters.
• Compiled management reports and tracked project progress.
• Assisted with strategic stakeholder engagement initiatives.
• Supported multiple projects simultaneously while maintaining deadlines and service standards.

Virtual Transcriber & Administrative Assistant (Remote) - JF Mare Attorneys - Pretoria, South Africa

(2016-12 - 2018-06)

• Transcribed legal documents with a high level of accuracy.
• Maintained confidential client information and records.
• Organised electronic and physical filing systems.
• Performed document management and administrative support duties.
• Conducted data verification and quality checks.
• Assisted with daily office administration and workflow management.
• Ensured confidentiality and compliance with legal documentation requirements.

Administrative Officer - Department of Transport - Pietermaritzburg, South Africa

(2004-06 - 2016-11)

• Accurately captured vehicle and owner information on the Electronic National Traffic Information System (eNaTIS).
• Maintained data integrity and ensured accurate record keeping within the national vehicle registration database.
• Acted as supervisor of the section during the supervisor's absence, overseeing daily operations and staff activities.
• Managed document preparation, filing systems, and records management.
• Assisted with data capturing and database maintenance.
• Coordinated meetings, schedules and minutes of meetings.
• Prepared reports, correspondence, and official documentation.
• Responded to enquiries and ensured professional customer service delivery.
• Supported daily office operations and administrative processes.
• Ensured compliance with departmental procedures and standards.

Bachelor of Business Administration - Business Administration - Regent Business School

Higher Certificate - Economic and Management Sciences - University of South Africa