Marlon Smith

Experienced Automotive After Sales Consultant and Service Advisor with more than 20 years of experience in the motor industry. Proven track record in customer relationship management, workshop operations, job card administration, quotations, invoicing, warranty processes, and maintaining high CSI/VOC performance standards. Extensive experience working with premium automotive brands and dealership environments.

Strong technical knowledge combined with excellent communication, customer service, and problem-solving skills.

After Sales Consultant - BMW SANDTON - Sandton

(2021-01)

• Open and manage workshop job cards.
• Prepare and present repair quotations.
• Promote and sell motor plan extensions.
• Maintain VOC scores above dealership targets.
• Compile weekly cash and WIP reports.
• Manage customer communication throughout repair processes.
• Handle main workshop and Formula 1 customer accounts.
• Provide technical guidance and customer support.

After Sales Consultant - BMW BRYANSTON - Bryanston

(2018-12 - 2020-12)

• Open and administer job cards.
• Prepare quotations and repair estimates.
• Liaise with customers regarding vehicle repairs.
• Monitor work in progress and outstanding payments.
• Maintain high CSI and VOC ratings.
• Coordinate parts orders and customer vehicle collections.
• Invoice completed work accurately.

After Sales Consultant - FURY FORD FOURWAYS - Fourways

(2018-04 - 2018-12)

• Managed customer service and workshop bookings.
• Prepared quotations and repair estimates.
• Updated customers on repair progress.
• Monitored cash outstanding and workshop activities.
• Coordinated vehicle collections and invoicing.
• Maintained high customer satisfaction standards.

After Sales Consultant - ALBERANTE BMW

(2014-08 - 2017-11)

• Managed customer bookings and workshop administration.
• Prepared quotations and service recommendations.
• Monitored workshop progress and customer updates.
• Coordinated parts availability and vehicle collections.
• Assisted in achieving dealership CSI objectives.

Service Advisor - HYUNDAI EDENVALE - Edenvale

(2013-02 - 2013-12)

• Welcomed customers and assessed service requirements.
• Prepared quotations and repair estimates.
• Maintained customer communication throughout repairs.
• Compiled management reports.
• Costed and closed job cards.
• Maintained high CSI performance.

Warranty Administrator - LAND ROVER SANDTON - Sandton

(2009-10 - 2012-11)

• Processed workshop invoicing.
• Obtained maintenance plan authorisations.
• Submitted warranty claims and prior approvals.
• Managed sublet invoices.
• Monitored work in progress.
• Compiled management reports.
• Prepared customer handover documentation.

Service Advisor & Warranty Clerk - CITROËN BRYANSTON - Bryanston

(2006-09 - 2009-09)

• Opened cash, warranty and maintenance plan job cards.
• Managed customer communication and workshop updates.
• Submitted warranty claims and prior approvals.
• Monitored recalls and warranty records.
• Managed warranty storeroom administration.
• Invoiced and closed completed job cards.
• Maintained high CSI standards.

Service Advisor - WESTVAAL MOTORS (GM GROUP), POLOKWANE - Polokwane

(2004-06 - 2006-08)

• Booked customer vehicles for service and repairs.
• Opened and managed job cards.
• Explained invoices and repair work to customers.
• Conducted vehicle handovers.
• Performed customer follow-up calls.
• Maintained CSI standards and dealership procedures.

National Diploma - Sports Management - Technikon Witwatersrand (2003-10)

Matriculation - West Ridge High School, Roodepoort (1999)