After Sales Consultant - BMW SANDTON - Sandton
(2021-01)
- Open and manage workshop job cards.
- Prepare and present repair quotations.
- Promote and sell motor plan extensions.
- Maintain VOC scores above dealership targets.
- Compile weekly cash and WIP reports.
- Manage customer communication throughout repair processes.
- Handle main workshop and Formula 1 customer accounts.
- Provide technical guidance and customer support.
After Sales Consultant - BMW BRYANSTON - Bryanston
(2018-12 - 2020-12)
- Open and administer job cards.
- Prepare quotations and repair estimates.
- Liaise with customers regarding vehicle repairs.
- Monitor work in progress and outstanding payments.
- Maintain high CSI and VOC ratings.
- Coordinate parts orders and customer vehicle collections.
- Invoice completed work accurately.
After Sales Consultant - FURY FORD FOURWAYS - Fourways
(2018-04 - 2018-12)
- Managed customer service and workshop bookings.
- Prepared quotations and repair estimates.
- Updated customers on repair progress.
- Monitored cash outstanding and workshop activities.
- Coordinated vehicle collections and invoicing.
- Maintained high customer satisfaction standards.
After Sales Consultant - ALBERANTE BMW
(2014-08 - 2017-11)
- Managed customer bookings and workshop administration.
- Prepared quotations and service recommendations.
- Monitored workshop progress and customer updates.
- Coordinated parts availability and vehicle collections.
- Assisted in achieving dealership CSI objectives.
Service Advisor - HYUNDAI EDENVALE - Edenvale
(2013-02 - 2013-12)
- Welcomed customers and assessed service requirements.
- Prepared quotations and repair estimates.
- Maintained customer communication throughout repairs.
- Compiled management reports.
- Costed and closed job cards.
- Maintained high CSI performance.
Warranty Administrator - LAND ROVER SANDTON - Sandton
(2009-10 - 2012-11)
- Processed workshop invoicing.
- Obtained maintenance plan authorisations.
- Submitted warranty claims and prior approvals.
- Managed sublet invoices.
- Monitored work in progress.
- Compiled management reports.
- Prepared customer handover documentation.
Service Advisor & Warranty Clerk - CITROËN BRYANSTON - Bryanston
(2006-09 - 2009-09)
- Opened cash, warranty and maintenance plan job cards.
- Managed customer communication and workshop updates.
- Submitted warranty claims and prior approvals.
- Monitored recalls and warranty records.
- Managed warranty storeroom administration.
- Invoiced and closed completed job cards.
- Maintained high CSI standards.
Service Advisor - WESTVAAL MOTORS (GM GROUP), POLOKWANE - Polokwane
(2004-06 - 2006-08)
- Booked customer vehicles for service and repairs.
- Opened and managed job cards.
- Explained invoices and repair work to customers.
- Conducted vehicle handovers.
- Performed customer follow-up calls.
- Maintained CSI standards and dealership procedures.
