Martha Thulare

Results-driven Retail and Operations Leader with over 8 years of experience in retail management, multi-store operations, fulfillment supervision, warehouse administration, and customer service within the fashion and footwear industry. Proven track record in driving sales performance, leading high-performing teams, optimizing operational efficiency, and delivering exceptional customer experiences. Skilled in KPI analysis, inventory management, staff development, and retail operations across fast-paced environments.

Experienced in leading cross-functional teams and implementing operational strategies that improve profitability and service delivery.

Retail Cluster Manager - Bathu

(2025-01)

• Oversee multiple retail stores within assigned cluster to ensure operational excellence and brand consistency.
• Lead, coach, and develop Store Managers and retail teams to achieve sales targets and improve overall performance.
• Analyze sales reports, KPIs, and market trends to identify growth opportunities and implement performance improvement strategies.
• Ensure compliance with company policies, operational procedures, and visual merchandising standards across all stores.
• Drive profitability through effective budget management, stock optimization, and expense control.
• Support business growth through strong leadership and operational execution.

Senior Store Manager - Bathu

(2023-01 - 2025-12)

• Managed daily store operations to ensure achievement of sales and profitability targets.
• Led and motivated store teams to deliver exceptional customer service and maintain operational excellence.
• Implemented merchandising and promotional strategies to improve customer engagement and sales performance.
• Monitored sales trends and customer feedback to drive continuous business improvement.
• Managed inventory levels, stock movement, and supplier coordination to ensure product availability and reduce stock losses.

Fulfillment Supervisor - Bathu

(2021-01 - 2023-12)

• Supervised daily fulfillment operations including order processing, packing, dispatching, and delivery coordination.
• Managed fulfillment associates to achieve productivity and quality targets.
• Ensured accurate inventory management and warehouse organization to support efficient workflow.
• Implemented and maintained operational procedures to improve order accuracy and turnaround times.
• Collaborated with logistics, warehouse, and customer service teams to resolve operational issues effectively.

Store Manager - Bathu

(2019-01 - 2021-12)

• Managed store operations including sales performance, staffing, customer service, and stock control.
• Recruited, trained, supervised, and evaluated store employees.
• Motivated teams to achieve monthly and annual sales targets.
• Handled customer queries and complaints professionally to maintain customer satisfaction.
• Maintained compliance with operational and health & safety standards.

Senior Warehouse Administrator - Bathu

(2018-01 - 2019-12)

• Oversaw warehouse administration and logistics coordination to ensure operational efficiency.
• Maintained accurate inventory records through stock counts, reconciliations, and system updates.
• Coordinated receiving, storage, dispatching, and documentation of goods.
• Generated warehouse performance and inventory reports for management review.
• Assisted in implementing operational improvements and warehouse procedures.

Assistant Store Manager - Timberland

(2016-03 - 2017-08)

• Supervised sales associates to ensure excellent customer service delivery.
• Assisted in developing promotional activities and sales strategies.
• Supported recruitment, onboarding, and training of new employees.
• Resolved customer complaints and maintained positive customer relationships.
• Assisted management during peak trading periods to maximize operational efficiency.

Sales Assistant - Fossil

(2010-01 - 2015-03)

• Delivered excellent customer service and supported daily sales activities.
• Assisted customers with product selection and recommendations.
• Maintained attractive product displays and merchandising standards.
• Processed cash and card transactions accurately.
• Assisted with stock management and inventory organization.

Business Studies / Related Qualification - Business Studies - Boston City Campus and Business College

Matric / National Senior Certificate - Soshanguve Technical High School