Muzie Malaza

Results-driven Retail and Operations Leader with over 10 years of experience managing high-performing retail stores, warehouse operations, sales territories, and multi-functional teams within the FMCG and retail sectors. Proven expertise in driving sales growth, operational excellence, inventory management, customer service improvement, staff development, and strategic execution. Recognised for strong leadership capabilities, operational discipline, and the ability to improve store profitability while maintaining exceptional customer experiences.

Skilled in team management, visual merchandising, stock control, budgeting, sales strategy, and workplace compliance.

STORE MANAGER - SPAR Diepkloof - South Africa

(2024-01)

• Lead and manage daily store operations within a high-volume retail environment.
• Supervise, train, and develop a team of approximately 89 employees across multiple departments.
• Conduct employee performance reviews and implement development plans to improve productivity.
• Develop and manage weekly staff schedules in line with payroll guidelines and operational requirements.
• Ensure excellent customer service standards and operational compliance.
• Execute inventory management processes and oversee stock control procedures.
• Drive sales performance and support profitability targets.

STORE MANAGER - Super SPAR Highpoint - South Africa

(2022-01 - 2023-01)

• Managed overall store operations to achieve sales and operational objectives.
• Oversaw budgeting, stock control, merchandising, and store profitability.
• Improved customer experience through effective service delivery and staff supervision.
• Assisted with recruitment, onboarding, and training of employees.
• Maintained health, safety, hygiene, and operational compliance standards.
• Supported GP (Gross Profit) achievement through effective inventory and cost management.

WAREHOUSE MANAGER - Fontana Holdings - South Africa

(2020-01 - 2021-01)

• Managed warehouse operations including inventory control, shipping, receiving, and distribution.
• Ensured compliance with safety regulations and operational procedures.
• Supervised warehouse staff and coordinated workflow efficiencies.
• Utilised Sigma Warehouse Management System to monitor inventory and logistics activities.
• Improved operational efficiency through effective stock management practices.

AREA MANAGER - Fontana Holdings - South Africa

(2016-01 - 2019-01)

• Developed and executed sales strategies to drive revenue growth and market expansion.
• Managed distributor relationships and ensured efficient product availability across territories.
• Led and motivated sales teams to achieve performance targets.
• Monitored sales performance, market trends, and operational opportunities.
• Supported brand growth through strategic planning and customer engagement initiatives.

SALES REPRESENTATIVE - Amka Products (Pty) Ltd – Hair Division - South Africa

(2010-01 - 2015-01)

• Managed sales activities within designated territories.
• Built and maintained strong relationships with retailers and distributors.
• Increased product visibility, availability, and market share.
• Secured orders and supported promotional activities to drive sales growth.
• Ensured excellent customer engagement and service delivery.

HIGH SCHOOL DIPLOMA - English, Mathematics, Commerce, Science - Hillside High School (1998-01 - 1998-01)