Nqobile Ndandani

Results-driven Retail and Operations Manager with over 7 years of leadership experience in retail and security operations. Proven track record in team leadership, customer service excellence, operational management, and achieving sales and performance targets. Strong background in staff development, financial administration, and compliance management.

Site Manager at Nkomsengi Security (2024-08 – 2026-01)

• Managed full site operations ensuring compliance with company standards and client expectations
• Recruited, onboarded, and trained new security personnel
• Developed and managed staff schedules and workforce planning
• Conducted regular site inspections to ensure operational efficiency
• Processed and oversaw all site-related invoices
• Maintained high levels of service excellence and team performance

Store Manager & Leader at Cape Union Mart (Poetry, Keedo & Old Khaki) (2015-01 – 2024-04)

• Led daily store operations including opening and closing procedures
• Created staff schedules and delegated tasks effectively
• Achieved and consistently exceeded sales targets
• Managed administrative duties and petty cash controls
• Resolved customer complaints to ensure positive service experiences
• Motivated, mentored, and developed team members for growth
• Delivered customer service training to staff

Sales Call Centre Agent at Velocity Call Centre (2012-07 – 2013-12)

• Processed customer orders accurately and efficiently
• Handled customer inquiries and provided detailed product information
• Identified sales opportunities and successfully closed deals
• Maintained up-to-date product knowledge and promotional awareness

Information Technology Systems Support in Information Technology – EThekwini College – Melbourne Campus (2014) National Senior Certificate – Bechet High School (2011)