Martha91 Precious91

Results-driven and dependable customer service professional with practical experience in cashiering, cash handling, retail support, customer relations, and store operations. Proven ability to deliver high-quality service, manage transactions with accuracy, support day-to-day business functions, and work effectively as part of a team. Brings additional supervisory and store management exposure, including staff coordination, stock monitoring, report preparation, and handling escalated customer concerns.

Known for strong interpersonal skills, attention to detail, problem-solving ability, and a professional approach in fast-paced working environments. Seeking an opportunity to add value to a customer-focused organization through strong service delivery, operational support, and administrative capability.

Cashier - Sasol Garage

(2015-09 - 2017-07)

• Processed customer purchases accurately using cash, debit/credit cards, and mobile payment methods.
• Scanned merchandise captured pricing correctly, and ensured all transactions were completed efficiently and accurately.
• Issued receipts, handled change responsibly, and maintained accuracy when operating the cash register.
• Assisted customers with enquiries, product-related questions, and general service support in a friendly and professional manner.
• Supported returns and exchanges in line with store procedures and company policies.
• Promoted ongoing specials, promotions, and sales offers to customers to enhance service and support sales objectives.
• Maintained a clean, organized, and customer-friendly checkout area at all times.
• Contributed to smooth day-to-day store operations by delivering reliable front-line customer service.

Store Manager - Crazy Store

(2020-02 - 2022-08)

• Managed daily store operations to ensure efficiency, compliance with procedures, and achievement of business objectives.
• Supervised, trained, scheduled, and motivated staff to maintain productivity and a high standard of customer service.
• Monitored staff performance and provided guidance to improve service delivery and operational effectiveness.
• Handled escalated customer complaints and service issues professionally, ensuring timely and satisfactory resolution.
• Prepared and reviewed sales reports, budgets, and general store performance information for operational planning.
• Managed stock levels, coordinated ordering, monitored inventory movement, and supported loss prevention measures.
• Set sales targets for the team and tracked performance against business goals.
• Ensured the store environment remained organized, presentable, and aligned with company standards.
• Played a key role in supporting profitability through effective store control, staff leadership, and customer satisfaction.

Cashier - City of Johannesburg

(2022-09 - 2025-03)

• Received, verified, and issued receipts for a variety of payments, including bills, sundries, and entry fees.
• Processed card transactions, handled cash payments, and ensured accurate balancing of daily cash and petty cash.
• Captured payment information accurately on the relevant system and prepared daily cash and reconciliation reports.
• Issued receipts promptly and maintained proper transaction records in line with operational procedures.
• Assisted members of the public with basic enquiries and directed them to the appropriate offices or service points.
• Explained facility rules, procedures, and payment-related information clearly and professionally.
• Reconciled daily cash discrepancies and supported secure handover procedures with security and cash-in-transit personnel.
• Assisted with facility entry control, cloakroom responsibilities, and general support duties where required.
• Maintained professionalism, accuracy, and accountability in a public service environment.

National Senior Certificate - Matric - Sakhisizwe Secondary School (2009)

Call Centre Training - ENT Call Centre (2014)