Marusha Madramuthu
ADMINISTRATIVE & OFFICE SUPPORT PROFESSIONAL
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About
Experienced and dependable administrative and office support professional with over 15 years of experience spanning corporate, retail, reception, customer service, contact-centre, and IT help-desk environments. Skilled in front-desk and switchboard operations, administrative support, customer liaison, data capturing, records management, reporting, and professional correspondence. Experienced in using MS Office, Open Ticket Request System, basic Active Directory, POS systems, and web-based customer support platforms.
Recognised for strong attention to detail, effective communication, problem-solving, confidentiality, and the ability to manage multiple priorities in fast-paced environments. Brings a professional, service-focused approach and a strong commitment to supporting efficient day-to-day operations.
Experience
Sales Assistant - Cum Books
(2025-10 - 2025-12)
- Provided professional and personalised customer service, assisting clients with product selection and recommendations.
- Processed customer transactions accurately using point-of-sale (POS) systems and maintained responsible cash-handling practices.
- Supported stock control and inventory management by maintaining well-organised and adequately stocked displays.
- Contributed to a professional and visually appealing store environment in line with company presentation standards.
Receptionist - Fotogenic - Photography
(2024-08 - 2025-06)
- Managed front-desk operations and served as the first point of contact, welcoming and assisting clients in a professional manner.
- Managed incoming calls, directed enquiries to the appropriate personnel, and responded to telephone and email correspondence.
- Coordinated communication between clients and the production team to ensure requests were accurately communicated and orders were delivered efficiently.
- Maintained organised filing, document management, and administrative systems to support effective day-to-day office operations.
Customer Care Consultant - International CCI
(2024-02 - 2024-06)
- Provided customer support to international clients through web-based chat and telephone channels.
- Assisted clients with account-related enquiries while maintaining a professional and service-focused approach.
- Updated customer profiles and account information accurately in accordance with quality and compliance requirements.
- Resolved customer service issues through active listening, effective communication, and practical problem-solving in an omnichannel environment.
Customer Care Consultant - International Ignition Group
(2022-10 - 2023-05)
- Provided customer support to USA-based clients regarding account enquiries, activations, and trade-in processes.
- Processed new mobile phone activations and trade-ins while ensuring accurate capture and maintenance of customer account information.
- Updated customer profiles and system records accurately to support efficient service delivery.
- Worked collaboratively within a high-volume contact-centre environment to achieve response and resolution targets.
Switchboard Operator & IT Help Desk - Denel Dynamics
(2010-08 - 2021-04)
- Managed incoming and external telephone calls, efficiently transferring calls and recording messages for internal staff.
- Logged service and support requests received via telephone and email using OTRS (Open Ticket Request System).
- Generated monthly call-usage reports and compiled weekly call statistics to support operational monitoring and reporting.
- Provided first-line IT support, assisting with basic troubleshooting and escalating or communicating service interruptions where required.
- Proactively communicated system outages and service issues to affected users to support business continuity.
- Applied basic Active Directory administration knowledge in supporting user and IT service requirements.
Administrative Assistant - Omnigo
(2003-10 - 2010-10)
- Collected, consolidated, and compiled weekly and monthly statistics for the Quality Department.
- Reviewed and compared documentation to support accuracy and quality control.
- Compiled Bills of Materials and coordinated with engineering and procurement stakeholders to support operational requirements.
- Maintained and updated documentation to ensure information remained accurate and accessible.
- Created and maintained stock codes to support effective administrative and cross-functional processes.
- Provided administrative support across functions, contributing to efficient coordination between quality, engineering, and procurement teams.
Education
Diploma - Financial Information Systems - Computer College of South Africa (2000-12)
